Shaik Atif Ahmed
Customer Support Service
Bangalore
Summary of Career
1. Working under Hewlett Packard PPS India Pvt. Ltd as a Contingent Employee
2. Under the Role of a L1 Technical Support Engineer or Technical Customer Support for more than a year
3. Solving Technical queries and issues related with HP Consumer & Commercial Printers.
4. Supporting customers of regions such as India, Singapore, Malaysia and Philippines.
5. Manage phone calls (Inbound and Outbound) and correspondence with Emails.
6. To make sales as a source of generating revenue which benefits with incentives
7. Interacting with customers on a day to day basis and logging tickets for the issue reported.
8. To 'Take Complete Ownership' (TCO) and collect feedback or complaints for the resolution given to a customer.
9. Assist colleagues whenever necessary and help them in Technical Troubleshooting.
10. Submit timely reports for the tickets/cases created to the Team Lead.
Experience as Technical Support Executive (Customer Support)
Hewlett Packard PPS India Pvt. Ltd.
09 February 2020
To date
Working as a Contingent Employee under the payroll of Eteam Services Pvt. Ltd
Solving and assisting customers with their Technical queries and resolving them
Supporting consumers for the region of Malaysia, Singapore and Philippines.
Assisting customers and solving their Technical and Hardware issues related with their Printers.
Creation and generating of tickets of the individual issue reported.
Pitch of sales and promoting new products launched.
Generating reports and submitting it to the Team Lead
Assisting other colleagues in terms of Technical Troubleshooting
Experience as Technical Support Executive (Customer Support)
Hewlett Packard PPS India Pvt. Ltd.
09 August 2018
08 May 2019
Worked as a Contingent Employee under the payroll of NetConnect India Pvt. Ltd.
Solving and assisting customers with their Technical queries and resolving them
Supported Indian Commercial Customer's regards with their printer's and scanners.
Creation and generating of tickets of the individual issue reported.
Pitch of sales and promoting new products launched.
Generating reports and submitting it to the Team Lead
Assisting other colleagues in terms of Technical Troubleshooting.
Matric 13 March 2013
S.S.L.C/10th Standard Completed in 2013 with 76.96% Lilly Rose English High School Karnataka Secondary Education Examination Board Bangalore, Karnataka, IndiaIntermediate 10 March 2015
Pre-University Education Completed by securing 71% Al-Ameen Pre University College Karnataka Pre-University Board Bangalore Karnataka IndiaBachelor 06 June 2018
Completed B.com in the year 2018. Aggregate percentage scored - 66% Al-Ameen College of Arts, Science & Commerce Bangalore University Bangalore, Karnataka, IndiaOther 08 January 2019
Diploma in Aviation & Hospitality Completed in the year 2019 Mirakle Institute of Aviation & Hospitality Bangalore, Karnataka, India