SHAMLA ATHANIKKAL
---
Summary of Career
Experience as ADMIN AND CLIENT SUPPORT EXECUTIVE
02 May 2015
15 May 2016
MERIDIAN IT SOLUTION
Meridian Solutions Inc defines it as creating engaging digital experiences with smart ideas, creative thinking and evolving technologies! 14 years of success, presence in 7 locations and 2000 + projects online
Job Responsibilities
Sales Support
To help sales representatives improve their productivity and spend more time selling.
Provide a variety of support services such as contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates.
Ensure that representatives have sufficient quantities of sales support material, such as product brochures or case studies.
Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
Order Satisfaction
Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.
Handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries.
Input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.
Inform customers of any delays and arrange alternative delivery dates.
Coordination
Collaborating with other departments.
Contacting the technical department, for example, to deal with any product or technical queries.
For processed orders, contact colleagues in manufacturing and logistics to agree on delivery dates.
Ensure that sales and marketing activities are integrated, work closely with marketing.
Arrange for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business.
Reporting
Maintain sales records as a basis for reports to the senior management team.
Prepare reports on sales by individual representatives, sales by product line and sales to individual customers.
Provide information to the finance department on incoming and completed orders as a basis for forecasting cash flow.
Experience as ADMINISTRATOR AND MARKETING SPECIALIST
26 May 2016
01 April 2017
WE360 GROUP
WE360 GROUP is a leading GOOGLE Street View Trusted Agency that delivers online marketing solutions tailored for all types of businesses. Helps businesses grow by increasing their exposure to consumers with Google’s premium marketing solutions.
We360 have been acknowledged as one of the fastest growing Google Street View Agencies in the world with offices in Dubai, Indonesia, Thailand, Morocco, and Argentina.
Coordinated and Handled Dubai projects.
Collaborated with sales leadership to create new prospects.
Generated business leads, opportunities and coordinated meetings for sales team
Achieved growth by successfully managing the sales team.
Designed and implemented a strategic business plan that expands company’s customer base and ensure its strong presence.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Developed and checked sales proposals to ensure that they meet company standards.
Presented sales, revenue and expenses reports and realistic forecasts to the management team
Acted as first point of contact for calls, emails and messages in general and when sales representatives are not available
Generated sales for WE360 Group - Google Virtual Tours within Dubai, UAE.
Provided support services for sales team ,such as contacting potential clients to arrange meetings and made follow up calls to confirm orders.
Developed and checked sales proposals to ensure that they meet company standards.
Developed company profile and technical information to suit sales sector such as healthcare, hospitality and education
Maintained high level of client contact during sales and project execution.
Ensured correct usage of CRM platform, Insightly.
Scheduled weekly and monthly meetings with sales team and leadership
Tracked sales team metrics and reported data to General Manager on a daily basis.
Ensured all documentation and all contracts are signed client
Prepared proposals and invoices issued to client.
Ensured products are delivered and payments are received in time.
Experience as ADMIN SPECIALIST / MARKETING SPECIALIST
02 April 2017
31 December 2019
Envac AB
Envac is one of the leading environmental technology companies in Sweden and the global leader in the pneumatic waste collection industry. Today our systems are in operation in over 1000 projects all over the world - in Residential areas, Commercial towers, Town centers, Industrial kitchens, Hospitals and at Airports.
Maintained and updated all client details in ERP – MICROSOFT DYNAMICS
Preparation of marketing and advertising strategies, plans, and objectives
Liaised with Envac Project Managers to ensure all data and images for
Envac projects are kept up to date
Posted relevant news articles and Envac related information on Facebook
LinkedIn and other relevant social media outlets with the prior approval of
the Business Development Manager.
Developed, maintained and conducted client satisfaction surveys. This
work has done in partnership with the Business Development Manager and O&M Managers.
Maintaining research databases.
Requested monthly reports from Envac Offices for projects in the Middle East and India.
Reviewed these reports and researched jobs which could be of interest to Envac.
Learned and maintained excellent graphic design skills in Adobe CC, Power point and Microsoft Word.
Sourced a charity that Envac can partner with.
Reduced wasting papers by printing on both sides of the paper.
Responsible for coordinating, communicating & executing the ENVAC’s volunteer programs & Event
Designed a business card sized USB device to carry all the data for our Business meetings instead of carrying Brochures and other paper materials.
We used SMART CARA top of the class of all indoor food composter.
Reducing the food waste in as little as 3-4 hours, breakfast and Lunch scraps can be converted into compost and put on your plants by lunchtime. Reduces food waste up to 90% of its original volume.