Naomi Wanjiru Mukundi
Software Consultant | OPERA PMS
Nairobi
Summary of Career
The hotel stated they want to have tax exemption on Ethiopian Airline transit guest as it will appear a double VAT during reporting to the Ethiopian Revenue Authority. • Managed to accomplish the implementation of Fiscal HRS service (Ethiopian) to allow Tax exemption on the Fiscal Printer.
Experience as Software Consultant
01 December 2016
Responsibilities:-Novacom Systems Limited, Nairobi, KE
• Providing consultancy and support to clients for Oracle Hospitality software i.e. Opera PMS Sales & Catering, Suite8, IFC8, OXI, KIOSK and OEDS
• Installing and configuring of Oracle Hospitality software at client's sites.
• Deliver in-depth training to End users for Oracle Hospitality PMS, imparting knowledge of best practices for protecting data and minimizing errors
• Respond to telephone, emails, support requests from end users and patiently walk individuals through basic troubleshooting tasks
• Offer Remote troubleshooting, diagnosed problems to accurately resolve wide range of technical/ systems issues
• Projects implementation and manage project plans while providing status updates to management ensuring timely configuration and installation of Hotel Solution.
• Take the site live on the Systems applications, offer live support to ensure smooth transition.
• After "Go- Live", provide support to customers.
• Required to travel and work at client sites
• Provided quality assurance testing for pre-release Oracle Hospitality software and HRS Fiscal Interface
Experience as Information Systems Mangement Trainee
11 April 2016
06 August 2016
Responsibilities:
• Provide support to users in their daily operations
• Maintain and monitor backup jobs, perform restore test and daily tape rotations.
• Conduct daily UPS, Server and Front office Operations checklist and maintain of IT log issues
• Communicate status, risks and opportunities to Assistant Information Systems Manager (AISM)
• Provide customer service to hotel guests, mainly in the business center and conferencing
• Attend to tasks assigned by Information System Manager
• Ensure standards procedures and contingency plans are followed as per the establishment.
• Setup, configuration and train end users on proper use of computers, printers and applications systems.
• Diagnosing and solving hardware/software faults and networking LAN and network switches.
• Re-organizing the establishment’s network including labeling of the network racks.
Installation of Client PC Software, including Opera PMS, Sun Financial, Delphi, Oasys, Microsoft Office, Infor Q&A.
• Printer Installation and troubleshooting Sometimes required lifting to the workshop.
• Performed System Audit on all Servers backup jobs for Q2 and IT risks Audit filling.
• Being part of IT disaster recovery management plans; was involved in Disaster Response Plan for Opera PMS upgrade from version 5.0.03.02 to version 5.0.04.02/20.
Experience as IT Support
02 February 2015
30 October 2015
Provide backup of client’s data as part of Customer account management
• Social media management and marketing
• Perform hardware and software maintenance
• Cable Management and end to end testing
• Installations and upgrading of installed software at client sites
• Customer Support and Help desk support for clients
• Supporting technicians at sites by offering technical assistance.
• Trouble shooting of installed gadgets remotely and site visits when necessary.
• Communicate status, risks and opportunities to Company director.
Other 17 December 2011
Diploma in Information Technology - CREDITBachelor 31 July 2015
BSc in Information Technology