Experience as Design Engineer

• Employer

• From

  01 May 2011

• To

  31 December 2011

• Detail

  Reported to: Manager
  
  Responsibilities:
   Participated in projects related to the design of printed circuit boards for various applications as per the requirements.
   Worked with the design team in the development of conceptual layouts based on client requirements, applicable standards, and historical data.
   Dealt with design, troubleshooting, validation, and updating of circuit designs and transfer of the approved designs to the printed circuit boards.
   Reviewed & updated engineering drawings & technical specifications, computed bill of materials (BOM), and negotiated with suppliers/contractors to finalize cost-effective orders/contracts.
  
  

Experience as Assistant Engineer

• Employer

• From

  01 January 2012

• To

  28 February 2013

• Detail

  The Service Workshop produces power tiller parts for KAMCO, executes job works for ISRO and general fabrication jobs
  Reported to: Branch Manager Team: 30
  
  Responsibilities:
   Managed production activities including fabrication of power tiller parts for Kerala Agro Machinery Corporation (KAMCO) as well as ISRO job orders.
   Worked on design engineering for product development including requirement analysis, finalization of specifications, design, development & testing of prototypes.
   Supervised the development of assembly drawings & detailed drawings as per approved product designs ensuring adherence to required dimensions & tolerances.
   Ensured on-time completion of assigned responsibilities including participation in design reviews, submission of technical deliverables, and planning & arrangement of tools.
   Liaised & communicated with vendors on the design process and obtained required engineering approvals
  

Experience as Technical Support Engineer

• Employer

• From

  12 May 2013

• To

  12 May 2020

• Detail

  UMG is a leading customer-centric electronics distribution company in Saudi Arabia. It is the sole distributor of Samsung Consumer Electronics as well as Tecnogas home appliances. TSM is the aftersales services & repairs arm of UMG
  Reported to: Technical Manager Team: 14
  Responsibilities:
   Managed day-to-day activities related to aftersales service and repairs of a range of products including audio & visual products and home appliances like washing machines, dryers, dishwashers, refrigerators, air conditioners, microwave ovens, gas cookers, and vacuum pumps.
   Participated in root cause analysis of faults/errors through troubleshooting and resolved issues related to the performance of products
   Dealt with demand planning, reviewed, prioritized & scheduled work orders ensuring optimum utilization of resources and achievement of business objectives as well as customer satisfaction.
   Assessed job requirements, planned & mobilized required tools, assigned tasks to technicians, and provided supervision and support in on time, accurate delivery of all jobs.
   Liaised & communicated with customers, ensured prompt response to queries & requests, resolution of complaints, and ensured consistent delivery of customer delight.
   Provided technical support and inputs for processing of warranty and other claims related to various products including liaising with Samsung for on-time settlement of claims.
   Supervised documentation including working with Microsoft DynamicsGP database and updating & evaluating datain Appian BPM.
   Led overall management of projects including planning & scheduling, budgeting & resource management, risk identification &mitigation to deliver all project milestones and objectives.
   Supervised & motivated technicians and facilitated skill & knowledge development to improve efficiency & productivity including training on newly launched Samsung audio & visual products and home appliances