Yassir Nasr Ibrahim
auto service edviser
abudhabi
Summary of Career
1. Automotive maintenance
2. customer service and Handling the customer problems and trying to meet customers' expectations
3. project coordination for business development
4. Supervised and allotted the workshop team like technicians , parts store members, wash bay guys
5. Understanding the customer needs& wants, complains and transiting to workshop team in technical terms
6. Responsible for coordinating various teams on projects and supporting the Department Head on key tasks, reports, presentations
7. performing product management for major phases(Research,plan,build,release the product)
8. Conducted presentations and meetings customer
9. conducted market research
10. managing and controlling the stocks
Experience as automotive service adviser
09 January 2014
30 November 2017
-Carry out pre-delivery inspections (PDI) of heavy machines at customer sites and at depots/workshops as required, and in conformance with manufacturer’s specification
-Leading a group of workers in the site Work shop preserving scheduled preventive maintenance intervals and repairing damages and malfunctions for heavy equipment
- Complete planned routine maintenance activities for the heavy machines as per service manuals
-Preparing cost estimates and design specifications
-Performing all minor and major repairs, engine and transmission overhauling, hydraulic cylinder and pump repairs, brake system repairs, under chassis repairs and welding repairs
- Make sure maintenance and repair jobs area carried out in an agile way and in line with the needs of the customers' vehicles
-Analyzing, interpreting and condensing technical data into reports or presentations
-Conduct and developing QC testing procedures
Experience as project coordinator
01 December 2017
11 December 2019
- Responsible for coordinating various teams on projects and supporting the Department Head on key tasks, reports, presentations .
-Helping to develop and conduct project charter ,project plan and gant chart.
-Monitor project progress, time, budget, and quality and observe the project creep
-Scheduling and preparing a meetings between team members, clients and other stakeholders.
-Monitor and assess project risks and issues and provide solutions and corrective action where applicable.
-Ensuring that Company values, HSE policies are implemented
Experience as automotive service adviser
02 March 2019
31 March 2020
-Understanding the customer needs& wants, complains and transiting to workshop team in technical terms.
- Building long term relationship with customers by building strong trusting and presenting the key advantages ,benefits ,services and offers to customers
- Handling the customer problems and trying to meet customers' expectations
-Trying to achieve the workshop target by increasing the up-selling for fast moving parts and convince the customers to accepting the repair quotation.
-Monitor the WIP (work in progress) and vehicles status in the workshop. and minimized the number of WIP
-Verification of warranty and service contract coverage
-Supervised and allotted the workshop team like technicians , parts store members, wash bay guys.
-Initial diagnosis the problem and ability to use On-Board Diagnostics tool
-perform the QC after job completed to make sure all customer complaints completed