Experience as Sales Manager

• Employer

• From

  31 May 2015

• To

  30 April 2020

• Detail

  Ayesh Group (Building Materials Trdg
  United Arab Emirates - Sharjah
  My current job since May 2015
  Looking into all aspects of the Power tools, Paints, Generators, Construction equipment, Accessories.
   Planning on given targets to achieve.
   Prepare, record, check over and proofread correspondence, presentations, brochures, publications,
  reports and relevant financial and business documents.
   Monitors inventory, office stock and other office equipment requisitions.
   Preparing quotation's as per customer orders, following up with the requirements.
   Screening of customer invoices, statements for payment collection.
   Preparation and circulation of promotions through emails and bulletin board.
   Opening and distributing incoming regular and electronic mail and other material and co-ordinate
  the flow of information internally and with other departments and organizations.
   Answers phone calls, inquiries and provides information to internal and external clients as part of
  operations support.
   Efficient handling of customer enquiries for both phone, email and walk in.
   Assist in coordinating showroom requirements.
   Ensure that work station as well as the showroom and its complete facilities are tidy and in working
  order.
   Accurately logging all walk in and phone enquiries on Fastrack system.
   Ensuring that all customers are met and greeted properly when visiting the showroom.
   Submitting required reports such as walk in order, export, and delivery to end.
   Ensure quality of job to avoid errors/rework and take actions on customer concerns to improve
  customer satisfaction.
   Undertake safety awareness trainings as provided by the company.
   Follow emergency & evacuation procedure of the company.
   Establish new relationships with companies & organizations through networking, field marketing,
  social media, LinkedIn, referrals & warm leads that come in through our clients company.
   Meet with Business Owners, identify their business needs, discuss our clients no-cost business
  solutions, schedule Employee Education Meetings enroll employees in our clients Benefits
  (Consultative Process).
   Enroll new hires on a monthly basis & assist with Billing, Invoicing, and Servicing.
  
   Area of Exposure: - Promotions materials the best seller.
   Maintaining all daily process folder Staff Training in Store process and customer service and
  product knowledge export documentation.
   Monitored customer buying trends, market conditions and competitor actions to adjust strategies
  and achieve sales goals.
   Developed value-added solutions and approaches by leveraging trends in customer marketplaces
  and industries.
   Developed innovative marketing campaigns to increase engagement with target demographic and
  drive brand exposure.
   Delivered engaging sales presentations to new clients, explaining technical information in
  simplified language to promote features and increase client base.
   Created effective strategies to target new markets after researching and analyzing competitor
  behavior.
   Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales
  strategies.
   Collaborated with internal teams and suppliers to evaluate costs against expected market price
  points and set structures to achieve profit targets.

Experience as Sales Executive

• Employer

• From

  01 September 2012

• To

  30 June 2014

• Detail

  Marco Polo Hotel
  United Arab Emirates - Dubai
  September 2012 to June 2014
  Register & process guests and their assigned rooms.
   Accommodate guest requests.
   Communicating with hotel staff on the status of guest rooms.
   Up selling guest rooms and promoting hotel services.
   Handling cash payments.
   Maintain a clean and neat front desk & arrival area.
   Efficient handling of customer enquiries for both phone, email and walk in.
   Accurately logging all walk in and phone enquiries on Fastrack system.
   Ensuring that all customers are met and greeted properly when visiting the front desk.
   Ensure quality of job to avoid errors/rework and take actions on customer concerns to improve
  customer satisfaction.
   Determined and recommended methods to address improvement opportunities.
   Developed standard operating procedures and document workflows for current and future process
  steps.
   Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  
   Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from arrival to checkout, protecting front office & hotel reputation and loyal client base.
   Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
   Developed and executed plans to monitor standard process adherence.
   Managed and archived quality documentation and participated in internal and external quality
  audits.
   Investigated and resolved customer complaints to foster satisfaction.

Experience as Medical Sales Representative

• Employer

• From

  31 October 2010

• To

  31 August 2012

• Detail

  Affy Pharma Delhi India
  •Successfully achieved Best seller of the year !!
  Responsibility’s
  Interacting with customers, Achieving Daily task as well Monthly Target, Taking care of the Visual Purchaser have an experience of Pharmaceutical manufacturing with the good performance I was given 3 awards for best Customer Service & Excellence.
   Monitors inventory, office stock and other office equipment requisitions.
   Preparing Quote as per customer inquiry orders and requirements; following up with the purchase
  dept.
   On deliveries.
   Screening of supplier invoices and processing supplier payment schedules as per priority.
   Preparation and circulation of memos through emails and bulletin board.
   Opening and distributing incoming regular and electronic mail and other material and co-ordinate
  the flow of information internally and with other departments and organizations.
   Answers phone calls, inquiries and provides information to internal and external clients as part of
  operations support.
   Meeting the existing customers.
   Meeting the new target customers and converting them into customers.
   Solving the problem and queries of existing dealers and customers.
   Searching for new dealers.
   Organizing events at the dealers place to attract more customers.
   Making daily call reports and sending them to the seniors.
   Attending meetings and monthly closing at district office.
   Planning the work and efficiently organizing in order to meet agreed deadlines;.
   Resolving any unexpected difficulties and other problems that may arise.
   Organizing sales visits.
   Demonstrating/presenting products.
  
   Maintaining accurate records.
   Attending trade exhibitions, conferences and meetings.
   Reviewing sales performance.
   Negotiating contracts.
   Networked at events and by phone to expand business profits and revenues.
   Utilized various sales techniques to develop relationships with customers and drive sales.
   Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
   Demonstrated products and specific features at customer locations and special events.
   Developed and implemented sales strategies to increase revenue.
   Adapted sales techniques to specific clients and promoted products based on individualized client
  needs.
   Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
   Guided clinical application for proper placement of medical devices.
   Led educational training seminars and product demonstrations.
   Maintained routine communication with clients to assess overall satisfaction, resolve complaints
  and promote new offerings.
   Met frequently with technical, product management and service personnel to stay current on
  company offerings and business policies.
   Performed cold-calling and follow-ups with leads to secure new revenue.
   Set up appointments with potential and current customers to promote new products and services.
   Monitored weekly sales to write reports for senior leadership and streamline operational processes.

Experience as Sales Executive

• Employer

• From

  01 September 2008

• To

  31 October 2010

• Detail

  Arabian Courtyard Hotel – Dubai
  Guest Service Representative 10/2008 to 09/2010
   Achievement of organizational goals as well as in the pursuit of my own career growth.
   Be candid and honest, but also have the wisdom to be diplomatic when required.
   Efficient handling of customer enquiries for both phone, email and walk in.
   Accurately logging all walk in and phone enquiries on Fastrack system.
   Ensuring that all customers are met and greeted properly when visiting the front desk.
   Ensure quality of job to avoid errors/rework and take actions on customer concerns to
  improve customer satisfaction.
   Undertake safety awareness trainings as provided by the hotel.
   Assisted guests by furnishing information and directions to various areas of property
  including lounge, net cafe, gift shop and dining areas.
   Planned coverage needs and organized services to support incoming special events.
   Promoted local entertainment and sporting events and offered details to assist patrons.
   Updated customer accounts with add-on room charges, including minibar use and room
  service bills.
   Greeted guests at front desk and engaged in pleasant conversations while managing
  check-in process.
   Explained details regarding property, including restaurants, pool area, and spa and fitness
  center to acclimate patrons to resort environment.
   Protected guest valuables with main safe or in individual boxes to maximize security.
   Provided guests with above-and-beyond service, including making outside venue
  reservations and setting up tours.
   Arranged accommodations and travel plans for visitors and presented updated itineraries.
   Ran reports detailing daily actions, including guest numbers, accounting expenses and
  income and room service usage.
   Used quick response and dynamic service skills to build relationships with patrons,
  improving customer retention rate.
   Kept accounts in balance and ran daily reports to verify totals.
   Maintained transaction security by verifying payment cards against identification.
   Educated guests on hotel security features and instructed on important information
  regarding safety processes and procedures.
   Communicated problems regarding guest rooms to housekeeping services and
  maintenance personnel.
   Answered multi-line phone system, responded to inquiries and transferred calls to correct
  departments and personnel.