Prajish Madhavan
IT Officer
Abu Dhabi
Summary of Career
1. IT Officer in Reem Readymix LLC
2. Function as IT Officer for a leading supplier of ready mix concrete and cement-based plastering materials, a business conglomerate in Abu Dhabi having business partnership in and outside the UAE
3. Render support to business processes by efficiently managing helpdesk, network & servers and maintaining VoIP
4. Monitored performance of team members and conducted training sessions for team members based on business requirements
5. Set up & configure OS and other hardware; maintain system uptime by managing storage, firewall and antivirus
6. IT Helpdesk Officer in CEMEX UAE
7. Managed helpdesk operations for a MNC Ranking No.1 in world in Ready-mix Concrete (RMC) supply and No.3 in Cement Production business with plants in more than 50 countries
8. Functioned as Local Coordinator interacting with NEORIS & CommandAlkon Technicians for GINCO & Command Batch implementation project
9. Set up & configured OS, JDE & Lotus Notes client as well as other security systems
10. IT Support in Manappuram Comptech & Consultants Ltd.
Experience as IT Officer
Reem Readymix LLC
08 September 2008
Key Profile: Function as IT Officer for a leading supplier of ready mix concrete and cement-based plastering materials, a business conglomerate in Abu Dhabi having business partnership in and outside the UAE
• Render support to business processes by efficiently managing helpdesk, network & servers and maintaining VoIP
• Set up & configure OS and other hardware; maintain system uptime by managing storage, firewall and antivirus
• Ensure compliance to project delivery schedules and other SLA parameters by preparing project schedules, costs & estimates
• Coordinate activities related to troubleshooting of desktop, network and server related issues including management of IT infrastructure
• Monitored performance of team members and conducted training sessions for team members based on business requirements
• Prepare & present various status reports for the senior management and other stakeholders to enable effective decision making
Enterprise Impact:
• Rated high for efficiently managing network infrastructure installation, Voice & Data communication (Include Server & Voice Gateway)
• Successfully managed system & software installation, rendered user support for mail server, active directory, print & file server
• Instrumental in modernization of Data Centre with Virtualized System and Storage Device (HP servers, VMware, EMC Storage, Veeam and Data Domain)
• Led a batch of Command Series & Command Batch Technicians as Project Leader in the Command Series & Command Batch implementation project
Master 01 March 2001
Master of Computer Science