Naeem Ur Rahman
IT and Network Support Engineer(CCNP, MCSE)
Dubai
Summary of Career
1. Certified in Cisco and Microsoft Server Administration having 10 years’ experience in IT/Network Support environment
2. Able to build, maintain, monitor, and troubleshoot secured network system
3. Experienced in ensuring efficient network operation at all times to prevent user and servers’ outages
4. Able to assist in the initial analysis, design, planning, and coordination of LAN and WAN and wireless network system
5. . I want to pursue my career in a company where I learn various skills, knowledge and make contribution to growth of the company
6. Maintain all network operations including Health Management Information System.
7. Providing support, including procedural documentation and relevant reports
8. Troubleshooting system, network problems, diagnosing and solving hardware or software faults
9. Prioritizing and managing many open cases at one time
10. Testing and evaluating new technology
Certified in Cisco and Microsoft Server Administration having 10 years’ experience in IT/Network Support environment, Able to build, maintain, monitor, and troubleshoot secured network system. Experienced in the Healthcare sector to ensuring efficient network operation at all times to prevent user and servers’ outages. Able to assist in the initial analysis, design, planning of LAN and WAN and wireless network system. Provide training to staff of Health management Information system. Act as a HIMS coordinator and liaison between users and the Software team to transfer information. Learn management skills like Time and Stress Management, pressure handling, and set priorities for handling operational tasks.
Experience as IT Support Engineer
06 June 2011
20 February 2019
RESPONSIBILITIES:
• Look after all technical issues of network operation and maintain the data of emergency calls in servers.
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Troubleshooting system, network problems, diagnosing and solving hardware or software faults
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Prioritizing and managing many open cases at one time
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment
• Experience in 24x7 support operations
• Knowledge of the ITIL processes
Achievements:
• Learn management skills like Time and Stress Management, pressure handling and set priorities for handling operational tasks.
• Get certified training of Incident command management system to manage the major emergencies.
Experience as NETWORK ADMINISTRATOR
05 March 2019
10 February 2020
• Maintain all network operations including Health Management Information System.
• Resolving all technical issues both network and end user support of their queries for ERP and HMIS, MDSoft and Abu-Zar Software applications in all educational and clinical departments.
• Install configure and troubleshoot CCTV, ZKT Biometric devices, printers, internet, and antivirus protection in OPD and IPD departments.
• Install Configure and troubleshoot Cisco Switches 2950,3750,3560,4500
• Configuration and TShoot of LAN technologies like VLAN, VTP, Inter-Vlan Routing.
• Configure 70 Vlans on Catalyst 4500, 3700 Switches and manage ESXI server on Dell R720 Server.
• Installation and upgrading of software/IT patches..
• Structure Cabling, Installation and Cabinet Rack Beatification.
• Perform user account management.
• Maintain all documentation of the inventory of their IT Department.
• Installation and upgrading of software/IT patches
Achievement:
• HMIS implementation gathered information from Physicians and HODs, set work flow of the system.
• Provide training and support Medical staff of Health management Information system.
• Act as a HIMS coordinator and liaison between users and Software team to transfer information.
Master 15 October 2014
Master of Computer Science (MCS) from University of South Asia LahoreOther 29 March 2019
Cisco Certified Network Profession (Enterprise) CCNPOther 15 May 2019
Microsoft Certified Solution Expert (Server 2016) MCSE