Qasim Shabir
IT Support Specialist
International city
Summary of Career
1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
2. Respond to queries either in person or over the phone.
3. Train computer users.
4. Install, modify, and repair computer hardware and software
5. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
6. Walk customer through problem-solving process.
7. Run reports to determine malfunctions that continue to occur
8. Clean up computers
9. Write training manuals
10. Follow up with customers to ensure issue has been resolved.
Supervise the Govt Project of Pakistan Prime Minister "Ehsaas" in a Whole district where handle all operations from enrollments to Quality Control
Experience as Volunteer
16 January 2018
01 January 2019
Learn and participate in orientation, training programs, and meetings.
Understand the role of the paid staff, maintain a smooth working relationship with them and stay within the bounds of volunteer responsibility.
Internal information about the organization.
Worked in Muslim Hands Organization Where Dealing with people,Motivational Walks and saminars,Free Eye Camps,Food Distribution to poor and needy people,Data Gathering and Documentations,Manage Volunteers.
Worked in National Rural Support Programme as a Social Mobilisor where learn Community Building,Organisation making,Unite the people,Seminars,Advertisement,Development,Food Distribution to the Loc affected people,Data entry Process,Quality Assurance etc
Experience as IT Support Specialist
01 September 2018
25 January 2020
Installing and configuring computer networks and systems.
Identifying and solving any problems that arise with computer networks and systems.
Consulting with clients to specify system requirements and design solutions.
Budgeting for equipment and assembly costs.
Assembling new systems
maintaining existing software and hardware and upgrading any that have become obsolete.
Monitoring computer networks and systems to identify how performance can be improved.
Working with IT support personnel
providing network administration and support.
Queries Handling.
Matric 11 September 2012
Matric in Science Combination of (PHYSICS,CHEMISTRY,BIOLOGY) From BISE Mirpur AjkMatric 11 September 2014
FSC (Pre-Engineering) From BISE Mirpur AjkBachelor 17 July 2019
Done Bs in Information technology from University of Gujrat Pakistan