Muhammad Ilyas
IT Support Engineer
Dubai
Summary of Career
1. Handled up to 20 support requests per day.
2. Resolved virus and malware issues with a 95% success rate.
3. Performed testing and problem analysis for server, desktop, and IT infrastructure.
4. Prepped new laptops and desktops for deployment; installed software and operating systems.
5. Backed up and restored data, operating systems, files, and drivers.
6. Managed call flow and prioritized response efforts.
7. Utilized diagnostic tools and strategies to solve technical issues and provide preventative maintenance.
8. Created workflow charts and operational documentation for onsite and offshore teams.
9. Upgraded network hardware and migrated the environment to Windows Sever 2008, including migration from Exchange 2003 to 2007. A Blackberry server was installed to provide messaging access for smartphone users.
10. Supporting Forigate, Avaya, Cisco Core Switches.
Experience as IT Support Engineer
Pronet Private Limited
07 January 2019
01 January 2020
● Design, develop, implement and maintain computer networks & Avaya Gateways.
● Solve technical problems relating to Switching & Routing.
● L2 Network Support for Data Center.
● Integrate LAN, WAN and Wireless Issues.
● Integrating Avaya IPO & Gateways at Core levels.
● Monitor, analyze, and support the operation of the LAN/WAN infrastructure to ensure reliable, secure, and efficient day-to-day network and server operations to meet organizational objectives.
● Installation of Cisco and Avaya Phones.
● Supporting Forigate, Avaya, Cisco Core Switches.
● Installation of windows & Linux.
● Different levels of the OSI model and exposure to operating systems. (Windows server and Linux) Switching (VLANs, STP, trucking etc.) and general networking.
● Fixed Outgoing call voice dropping issue in Avaya Call Manager.
● Maintain networks as per SLA.
Experience as IT Support Engineer
KUST University
08 August 2017
01 January 2019
● Install and support LANs, WANs, network segments, Internet, and intranet systems.
● Students System & Network related troubleshooting.
● Monitor networks to ensure security and availability to specific users.
● SNMP & Wireshark for system monitoring.
● Different policies for each department at fortigate.
● 1+ Years of experience maintaining KUST Data Centers.
● Experience in troubleshooting networking issues and replacing hardware on Servers.
● Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations per day by day operation.
Matric 07 June 2011
Education in Science.Intermediate 09 July 2014
Pre-Engineer.Bachelor 13 October 2018
BS Computer Science.(Software Engineer).