Experience as Operations Manager

• Employer

• From

  01 June 2016

• To

  01 July 2019

• Detail

  Develop and implement overall valet parking operations strategy with team.
  Worked closely with Director of HR in areas of candidate screening, recruiting, interviewing and providing training for new candidates.
  Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  Direct investigations to verify and resolve customer complaints.
  Serve as contact persons for all workers within assigned territories.
  Handle and manage a team of 60-100 professionals.
  Reduced and controlled expenses by overseeing and keeping tight control of daily expenses.
  Review schedule of day-to-day activities of 20 plus locations.
  Forecast manpower requirements based on daily workload and potential last minute booking by regular customers.
  Oversee and consult with vehicle mechanical issues with fleet manager.
  Reconcile and close out reservations of extra valet for existing clients and customers.
  Opened and assigned new client accounts.
  Coordinated approval processes of all accounts payable invoices.
  Balance batch summary reports for verification and approval.
  Review and resolve billing and invoice problems.
  Participate in new contract client with team to survey locations for starting new services.
  Work with recruiting staff on web postings, social networking recruiting and direct sourcing.