Summary of Career
1. Monitoring,Network Installing, configuring various of router and Switching Installing Operating System win 7,8,10 and Assemble and disassemble desktop system
2. VLAN design and implementation, Spanning tree Implementation.
3. Performing Basic L1 Level Troubleshooting Checking System Performance and Optimization Knowledge on Linux Operating System
4. Configuring network printer and sharing it on to the network. To update the antivirus on regular basic and scanning systems
5. Well versed with LAN and WAN Implementation • Good Hands on Knowledge of Cisco Routers and Switches
6. To Configure IP, DNS and DHCP. Sharing of files and folder, across the network.
7. Trunking and port channel creation etc
8. Excellent in providing the best solution and troubleshooting the network. Excellent in configuring and implementing Remote Access Solution.
9. Installations of all kinds of Software Applications and OperatingSystem
10. Configuring network printer and sharing it on to the network
Experience as Desktop Support Engineer
Elegant Network Services Pvt Ltd
01 October 2019
04 May 2021
nstalled, configured, and troubleshot Windows, Linux (Ubuntu, CentOS, RHEL), and macOS systems, ensuring optimal system performance and minimal downtime. Responded to and resolved technical service requests, including hardware, software, OS, and network-related issues in a multi-platform environment. Managed and maintained network printers, user devices, and system peripherals, ensuring availability and functionality across departments. Created, modified, and managed user accounts, groups, and permissions in Active Directory, supporting access control and IT compliance. Maintained accurate IT asset inventory, conducted audits, and tracked hardware/software usage to ensure licensing and operational readiness.
Experience as Network Engineer
DEWA
01 July 2025
To date
Provided 24/7 infrastructure and network support, ensuring high system availability and performance. Operated SIEM platforms (Splunk, QRadar, Sentinel) and monitoring tools (Site24x7, ManageEngine Application Manager, Operations Manager, AppDynamics, TrueSight, LogRhythm). Handled incident management via phone, email, and ticketing systems with root cause analysis and timely updates. Performed infrastructure change management and monitored alerts on CPU, memory, backups, and database status. Applied strong knowledge of TCP/IP, the OSI model, LAN/WAN, and system security for diagnosing and hardening Windows/Linux/Unix systems. Created detailed reports, SOPs, and playbooks to support compliance and operational excellence. Conducted customer success programs by tracking SLAs, KPIs, and adoption metrics, improving retention and satisfaction. Ensured system availability, compliance, and security through proactive infrastructure monitoring and incident management.
Experience as Network Analyst
Department of health
01 November 2023
10 June 2025
Oversaw NOC team operations, providing guidance, mentoring, and performance management for junior engineers. Acted as primary escalation point for critical incidents, ensuring timely resolution and minimal service disruption. Managed application monitoring and incident management, using industry-standard tools to maintain high system availability. Developed custom dashboards and performance reports in Application Manager and OpManager to provide stakeholders with actionable insights. Oversaw NOC team operations, providing guidance, mentoring, and performance management for junior engineers. Acted as the primary escalation point for critical incidents, ensuring timely resolution and minimal service disruption. Managed application monitoring and incident management, using industry-standard tools to maintain high system availability. Coordinated shift operations and ensured 24/7 coverage for mission-critical network services. Implemented process improvements to enhance operational efficiency, reliability, and team performance. Led root cause analysis and preventive measures to reduce recurring incidents and improve SLA compliance
Experience as Network Engineer
Emirates Nuclear Energy
01 June 2021
06 October 2023
Monitored network performance and ensured all systems were within established parameters. Diagnosed, troubleshot, and resolved network and system issues, minimizing disruptions. Performed regular maintenance tasks, including firmware updates and security patches. Generated regular network performance reports and communicated status to stakeholders. Provided technical support and guidance to junior staff members. Collaborated with stakeholders to define KPIs and ensure adherence to SLAs across network services.
Bachelor 10 May 2019
Bachelor of Computer Science