Dileepa Malan
Senior Relationship Officer
Dubai
Summary of Career
1. Customer Contact and Interaction
2. Isolating problems and quickly identifying the solution
3. Cross selling a wide array of product across multiple platforms
4. Comfortable interacting with clients and Senior Management
5. Willing to take on extra responsibility and duties if necessary
6. Handling market research in terms of competition and market trends
7. Answering any financial and banking queries and providing advice on investments and Maintaining a professional image all the times
8. Handling customer queries face to face , over the phone or via correspondence and Analyzing financial reports
9. Advising companies / individuals on how to effectively use their money to grow their business
10. Presenting information clearly to customers, work colleagues and third parties and Representing the bank within the local community
Experience as Senior Relationship Officer
15 July 2013
31 August 2019
• Customer Contact and interaction.
• Isolating problems and quickly identifying the solution.
• Cross selling a wide array of product across multiple platforms.
• Comfortable interacting with client & Senior Management.
• Willing to take on extra responsibility and duties if necessary.
• Handling market research in terms of competition and market trends.
• Answering any financial and banking queries & providing advice on investments.
• Maintaining a professional image all the times.
• Handling customer queries face to face, over the phone or via correspondence.
• Analyzing financial reports.
• Advising companies / individuals on how to effectively use their money to grow their business.
• Presenting information clearly to customers, work colleagues and third parties.
• Representing the bank within the local community.
Matric 30 April 2004
Business Studies Economics Accounting