Experience as Information Technology Administrator

• Employer

  Woolmatt Supermarket

• From

  19 May 2020

• To

  To date

• Detail

  Woolmatt Supermarket, a leading retail business established in 1985 is located in Nakuru and is a shopping mart offering diverse products making it a one stop for customers.
  
  As an Information Technology Administrator being head of IT department, I am responsible for maintaining the company’s IT network, servers and security system. My duties include:
  
   Managing and maintaining printers, copiers, scanners, barcode readers, thermal sticker printers, POS receipt printers and biometric scanners
   Upgrading hardware and software by coordinating with vendors for its procurement
   Management and maintenance of Windows Server 2012 including installation of software and hardware, storage, security(policies and permissions), performance monitoring and much more
   Managing Cisco routers and D-Link switches ensuring smooth operations and maintenance of network
   Configuration and upkeep of DHCP Server(router)
   Providing technical support to all types of system and network related issues
   Digital marketing role: by optimizing content for social networking channels including Facebook, Instagram and LinkedIn. Post and edit content on online sites to promote products and services
   Manage the Point of Sale Front Office and Back Office enterprise solutions and cooperate with the software providers in order to solve technical issues that arise
   Manage and maintain ProLiant ML350p Gen8 servers and 50+ workstations across our 3 branches
   Perform daily full database backup of SQL Server 2012 of our enterprise solutions
   Utilize Dame Ware Mini Remote Control, AnyDesk and TeamViewer to connect with our solutions providers and work at our branches across the country
  

Experience as Application and System Support Engineer

• Employer

  Primesoft Solutions (K) Limited

• From

  08 January 2019

• To

  09 March 2019

• Detail

  Primesoft Solutions is an ultimate solutions provider in IT which deals in enterprise software solutions, web design and development and web hosting services.
  
  As an Application and System Support Engineer, being head of support department was responsible for smooth operations of enterprise application software and cloud servers. My duties were:
  
   Built and managed server infrastructure consisting of Linux, Windows and virtual products
   Provided 2nd level technical support and troubleshooting to clients through remote assistance via Remote Desktop, TeamViewer and AnyDesk
   Directed onsite training and implementation of software and solutions (retail, payroll, real estate, loans and savings systems) for clients
   Monitored network and server performance and improved it by 30%
   Collaborated with 25+ customers from requirement analysis till final delivery of product
   Maintained essential data backups on weekly basis
   Built SAP crystal reports for enterprise systems
   Testing solutions for release and performing upgrades of applications
   Setting up IT infrastructure for clients and taking care of renewal of software licenses
   Provided enterprise solutions support to clients and resolved the system issues
  

Experience as System Administrator

• Employer

  Gateway Network Solutions Technologies Pvt Ltd

• From

  03 May 2018

• To

  30 November 2018

• Detail

  Gateway Network Solutions Technologies Pvt Ltd is one of the leading IT training institutes in Pune. It provides real-time training on high-end technology in Hardware, Networking and IT Security.
  
  As a System Administrator, managed and maintained a 60+ mixed server environment ensuring 99.99% uptime. Enhanced IT infrastructure ensuring availability, security and reliability. My duties were:
   Installed, configured, tested and maintained operating systems, application software and system management tools
   Performed troubleshooting and maintenance of existing network systems
   Configured security settings and granted system access to individuals and groups
   Managed software patches and versions necessary for operating systems upgrades
   Setting up rack and configuration of cisco switches and routers
   Installation and configuration of Windows 2012 and 2016 servers, Active Directory management
   Creating, managing and deleting users and groups, assigning permissions
   Installation and configuration of Red Hat Enterprise Linux RHEL 6 and RHEL 7