Experience as Associate Research Analyst

• Employer

  S&P Global

• From

  01 September 2015

• To

  31 December 2019

• Detail

  * Liaising with the clients based in the Asia Pacific, Europe, Middle East, Africa, Canada and USA
  * Delivering product training to clients and solving their issues (technical and product-related)
  * Automating excel worksheets using VBA.
  * Recording webcasts on industry trends and MI product
  * Data manipulation and analysis using Tableau and PowerBI
  * Writing research articles on Mining industry trends.
  * Communicating with the scrum teams and product managers on product enhancements.
  * Conducting product testing (UAT) to ensure that S&P's products meet the highest standard for the client experience.