mona mukhtar
Business management
Abu Dhabi
Summary of Career
1. Customer Support Executive
2. online registration
3. typing skill
4. keeping up to date record
5. Calculation of cost of product
6. calls handling (outbound and inbound)
7. customer complaints resolution
8. files records
9. data collection
10. basic computer skills
Experience as Intern
Bank ALfalah Ltd
01 June 2016
31 May 2017
Worked as internee under Prime Minister Youth training scheme (National Internship Program) for one year. Rotated through different operations department. Departments including account opening department, and clearing & collection department, Acted as CRO where I interacted with the customers and solved the problems of the customers provided them with all the necessary guidance and information regarding the bank transactions, Handle account opening process, Assist the bank in dealing with customers. Collection of cheques.
Experience as Enumerator
01 December 2017
15 March 2018
Responsible for the organization of a field survey team, Responsible for ensuring that you have all the relevant survey timetable, transport plans, Questionnaires, stationery and equipment needed for the survey, To ensure that the methodology is followed, Responsible for the introduction of the team and the survey to the head of the village on arrival, Ensure that the questionnaires are completed correctly,
Ensure that the correct data is collected, Responsible for the team’s equipment, Ensure that the team leave for the survey promptly each day, To report the survey coordinator for all problems/difficulties/questions, Responsible for the submission of the completed questionnaires to the Survey Coordinator at the end of day.
Experience as Product Executive
16 October 2019
15 May 2020
Calculation of cost of product & keeping up to date record, Receive, register verify and process all invoices and ensure transaction are recoded, Collection of Payments /Cheque from clients, Banking Employment Records Major Roles in various organizations Educational Qualifications Computer Skills
Transaction by Manual and in system recorded, Review/Preparation of daily journal voucher for all expenses with all supporting documents, Review/Preparation and making quotation and follow ups of updating, To Monitor Petty Cash, Keeping up to date record of all accounting transaction, Keeping Attendance and Daily work sheet report of Employees.
Experience as Customer Support Executive
Ibex Global Pakistan
24 May 2019
20 January 2020
Worked in IBEX. Global -The Resource Group Private Limited as a Customer Support Executive on calls handling (June 2019 to January 2020)
Master 03 March 2015
MSC. Business Statistics and ManagementBachelor 08 October 2011
Bachelor of commerce from University of Punjab Lahore, PakistanOther 03 March 2018
Diploma in Baking and Pastry from College of Tourism and Hotel Management Lahore, Pakistan