mona mukhtar

Business management
Abu Dhabi


Profile Views 209

Recommendations (0)
Last Seen: 03 February 2020 10:35 PM

Skills
Cash Management Cheque management MS Word MS Excel Filing / paper management. Typing Customer service skills. MS PowerPoint
  • Experience
    Fresh
  • U.A.E Experience
    Fresh
  • Industry
    Secretary/Front Office/Assistant
  • Nationality
    Pakistani
  • Visa status
    Visit Visa in UAE
  • Qualification
    Other - Diploma in Baking and Pastry from College of Tourism and Hotel Management Lahore, Pakistan
  • Driving License: N\A
Other Matching Titles/Position
Industry Titles
Secretary/Front Office/Assistant

Summary of Career

1. Customer Support Executive


2. online registration


3. typing skill


4. keeping up to date record


5. Calculation of cost of product


6. calls handling (outbound and inbound)


7. customer complaints resolution


8. files records


9. data collection


10. basic computer skills


Work Experience (Employment History)

Experience as Intern

  • Employer

    Bank ALfalah Ltd

  • From

    01 June 2016

  • To

    31 May 2017

  • Detail

    Worked as internee under Prime Minister Youth training scheme (National Internship Program) for one year. Rotated through different operations department. Departments including account opening department, and clearing & collection department, Acted as CRO where I interacted with the customers and solved the problems of the customers provided them with all the necessary guidance and information regarding the bank transactions, Handle account opening process, Assist the bank in dealing with customers. Collection of cheques.

Experience as Enumerator

  • Employer

  • From

    01 December 2017

  • To

    15 March 2018

  • Detail

    Responsible for the organization of a field survey team, Responsible for ensuring that you have all the relevant survey timetable, transport plans, Questionnaires, stationery and equipment needed for the survey, To ensure that the methodology is followed, Responsible for the introduction of the team and the survey to the head of the village on arrival, Ensure that the questionnaires are completed correctly,
    Ensure that the correct data is collected, Responsible for the team’s equipment, Ensure that the team leave for the survey promptly each day, To report the survey coordinator for all problems/difficulties/questions, Responsible for the submission of the completed questionnaires to the Survey Coordinator at the end of day.

Experience as Product Executive

  • Employer

  • From

    16 October 2019

  • To

    15 May 2020

  • Detail

    Calculation of cost of product & keeping up to date record, Receive, register verify and process all invoices and ensure transaction are recoded, Collection of Payments /Cheque from clients, Banking Employment Records Major Roles in various organizations Educational Qualifications Computer Skills
    Transaction by Manual and in system recorded, Review/Preparation of daily journal voucher for all expenses with all supporting documents, Review/Preparation and making quotation and follow ups of updating, To Monitor Petty Cash, Keeping up to date record of all accounting transaction, Keeping Attendance and Daily work sheet report of Employees.

Experience as Customer Support Executive

  • Employer

    Ibex Global Pakistan

  • From

    24 May 2019

  • To

    20 January 2020

  • Detail

    Worked in IBEX. Global -The Resource Group Private Limited as a Customer Support Executive on calls handling (June 2019 to January 2020)

Academic Qualification

Master 03 March 2015

MSC. Business Statistics and Management

Bachelor 08 October 2011

Bachelor of commerce from University of Punjab Lahore, Pakistan

Other 03 March 2018

Diploma in Baking and Pastry from College of Tourism and Hotel Management Lahore, Pakistan
Certifications
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