Experience as Desktop Support Engineer

• Employer

• From

  01 April 2015

• To

  31 January 2017

• Detail

  Tasks ? Responsible for OS & Desktop software installation, PC upgrading and network troubleshooting maintenance ? Computer upgrading, assembling and configuration. ? Configuring and testing of any new Hardware and software
  ? Travelling client sites to help with installs, deployments and troubleshooting. ? Computer upgrading, assembling and configuration. ? Following diagrams and written instructions to repair a fault or set up a system ? Evaluating new technologies and producing business case ? Get quotations for IT related hardware, software and consumables ? Ensure installation is tested before handed over to users

Experience as System Support Engineer

• Employer

• From

  01 February 2017

• To

  31 October 2018

• Detail

  Tasks ? Configure, Administrate Maintain & Troubleshoot PCs, Laptops, Printers, Attendance Machine Routers, Switches, Access Points and other Wireless devices. ? Configuration, Maintains Desktop Support & Troubleshoot of Active Directory, OU’s, DNS, GPO, DHCP, PDC, ADC, FTP, VPN & Print Server’s. ? Cisco Routers, Switches & Wireless Technologies, TCP/IP, RIP, EIGRP, OSPF, NAT, VLAN, VTP, MLS, Summarization, & IP Routing, ? Installation & Configuration of Operating System (XP, 7, 8, & 10) Linux & Mac OS. MS Office, Application, Antiviruses, Access Points, & CCTV (DVR, NVR) ? Setup new user’s accounts and profiles and dealing with password issues. ? Talking staff through a series of actions, either face to face or over the telephone to resolve issues ? VPN according to the organization requirement. Maintaining of data safety & backup system ? Provide remote support to clients through Internet or telephone communications. ? Troubleshoot system and network problems and solve hardware/software faults. ? Monitor networks to ensure security and availability to specific users. ? Defining network policies and procedures, establishing connections and firewalls. ? Summarization & IP Routing (Static Routing, Default Routing & Dynamic Routing)

Experience as IT Support Engineer

• Employer

  Al Kabab Al Afghani Group Of Restaurants

• From

  01 November 2018

• To

  30 November 2019

• Detail

  Tasks ? Responsible to Deploy, install, maintain LAN network and also configure the peripherals, cabling and equipment accordingly as per the requirement. ? Responsible to configure, monitor & manage Routers, Switches & Access Point. ? Install, upgrade, provision and troubleshoot all hardware (including, Laptops, Desktop PC’s, printers, POS, scanners and projectors) and software problems including Windows OS, MSOffice, Antivirus, etc. ? Installing, configuring and maintaining of Restaurant Management System. ? Supporting file sharing, printer sharing and internet sharing. ? Supporting 200+ users in 8 remote sites ? Troubleshoot different L2 and L3 network issues Remotely or onsite to keep network up. ? Timely analyze IT Equipment whether any repairs or replacements is needed. ? Report to IT manager and Supervisor. ? Managing Window and MS outlook account and network share folder management. ? Responding to inquiries from staff and senior administrators to provide technical support. ? Managing and Creating user accounts and specifying privileges & security level permissions. ? Travel to office locations in response to on-site issues and provide hands-on assistance to technical issue. ? Configuring and maintaining of CCTV Cameras and DVR