Experience as Hardware And Network Support

• Employer

• From

  01 February 2015

• To

  31 December 2015

• Detail

   Establishing the Networking Environment.
   Undertaking Data Network fault investigations in local and wide area
  environments.
   Customer Services.
   Installation and Configuration.

Experience as Network Engineer

• Employer

• From

  01 June 2016

• To

  31 May 2018

• Detail

   Investigate specialist and complex IT support issues.
   Configuring and managing backup and restore procedures.
   Deploying new hardware and evaluating new software and security issues.
   Verify servers and network devices are smooth and working fine at an optimal level all
  the time.
   Maintained store facilities to ensure smooth functioning.
   Made arrangements and placed orders for new stock and supplies whenever necessary.
   Responsible for upkeep of various appropriate records of materials received.
   Monitored the functioning of store equipment and reported problems and failures to
  the supervisor.
   Maintain Physical stock & system stock regularly.
   Take estimate from different party & negotiate for discount according to material.
   Overseeing security of all systems, especially the internet, and installing antivirus
  protection.
   Responsible for diagnosing and resolving hardware, software and end user’s problems.
  

Experience as Technical Support Engineer

• Employer

• From

  01 June 2018

• To

  30 November 2019

• Detail

   During the tenure of employment with server4sale, I have been giving technical support to the
  organization's clients in regards to web services and internet security. Some of major clients are
  National Bank of Pakistan, MCB, Habib Bank Ltd.
   Generates documentation for network design and implementation.
   Generates documentation for network discovery and assessment.
   Generates documentation for network troubleshooting process.
   Working in 24/7 operational environments. Providing support over email, but occasionally
  provide support on live chat and on phone.
   Administering Linux Operating Systems such as Red Hat, Centos, and Ubuntu.
   Configuration and troubleshooting of Apache, Ngnix, PHP, FTP, SFTP and MySQL.
   MySQL troubleshooting through commands like importing/dumping a database, taking databases
  backups.
   Web hosting server management using WHM/cPanel, and other control panels installed on Red
  Hat Enterprise Servers.
   Checking files and folder permission for security.
   Drafting departmental SOP's
   Making notes and minutes of meeting
   Preparing various sheets for data center
   Making SLA on closed deals.
   Making RCA reports of all incident.
   Coordinating with the Data Centers like OVH, Soft layer, iweb, Cloud flare, Rackspace etc.
   Monitor servers and services for alerts and take appropriate action to investigate the cause of the
  problem regarding servers or services.