Experience as Service Coordinator

• Employer

• From

  10 June 2020

• To

  30 April 2020

• Detail

   Managing trade dealer satisfaction by providing priority services following company policies
   Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction. Assisted
  consumers with questions regarding our product.
   Managing associates provide prompt, courteous, and knowledgeable service to all customers
   Resolved customer service issues appropriately and competently
   Supervising workshop operations by ensuring quality standards as per company policy
   Training workshop team to achieve monthly KPIs
   Achieving monthly trade dealer visits and resolving any complaints as per company policy

Experience as Service Supervisor

• Employer

  Pak Elektron Limited(Pvt) Limited

• From

  27 March 2017

• To

  31 May 2019

• Detail

   Capably monitoring business and process metrics to measure and manage customer service effectiveness. Developing, implementing, and updating best practices to streamline operations, standardize processes and enhance customer service
   Proactively strengthening relationships with key internal staff across service centers to optimize processes, procedures
  and customer service. Proficiently implementing SLA and ensuring compliance
   Professionally resolving & updating hundreds of complaints monthly. Overseeing training of technical staff to advance company goals and maintain high customer service standards. Assigning personnel to various operations delegating tasks
   Managing monthly customer service and dispatch reports; evaluating error rates, call volumes & customer complaints; developing & implementing plans to correct deficiencies in service. Educating customers about products & services
   Effectively managing “Accounts Payable and Accounts Receivables” with monthly reconciliation and updated records
  
  Major Achievement:
   Supervising, training & coaching 15 members team to achieve service objectives & maximize customer satisfaction
   Successfully managed several assignments as project leader for corporate customers

Experience as Citizen Service Representative

• Employer

  E-Khidmat Markaz

• From

  01 October 2016

• To

  15 March 2017

• Detail

   Provided excellent customer service to citizens. Recorded details of contacts, updated customer information, and actions taken in the customer service database during and after each call or visit
   Provided citizens with relevant/ effective solutions and guided detailed procedures for services. Listened to their
  questions and concerns and provided answers or responses, successfully resolved their issues
   Facilitated facility manager in management tasks and completed special projects as delegated by management.
  Resourcefully performed multiple assignments and efficiently followed extensive work plans
  
  Major Achievement:
   Recognized by Regional Management as an effective team leader

Experience as Customer Service Officer (AD)

• Employer

  Pak Elektron Limited(Pvt) Limited

• From

  22 October 2011

• To

  11 September 2015

• Detail

   Proficiently developed and maintained constructive and cooperative working relationships with clients, colleagues, and management. Managed and coached technical staff by providing the required training to cultivate improved customer care skills ensuring optimum customer services
   Proactively built and strengthened relationships with key internal staff across sales, manufacturing and quality assurance departments to optimize customer service processes and procedures; established and nurtured sustainable relationships and trust with customer accounts through open and interactive communication
   Competently managed data and maintained complete documentation and records properly. Analyzed data over time and generated reports. Reduced repeat repairs and time to respond to customers & dealers
   Capably identified and assessed customers’ requirements to achieve satisfaction. Settled disputes and resolving grievances and conflicts of internal and external customers. Extended administrative support to senior management
   Diligently prepared product and service reports by collecting and investigating customer information. Provided
  information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
  
  Major Achievement:
   Efficiently increased the company’s bottom line by problem-solving and turning unsatisfied clients into repeat customers