Saqib Wani
System Administrator
Dubai
Summary of Career
1. Server Installation, Troubleshooting & Configuration
2. Administrating Microsoft Operating Systems
3. Manage Active Directory, DNS, DHCP
4. Email (New account, backup, Import, Export, Troubleshooting Outlook)
5. Laptop, Desktop Hardware Diagnosing and Troubleshooting
6. Repairing of printers and scanners
7. Make IT policies using Ms. Office (Word, Excel, PowerPoint, Access)
8. Manage Software Vendor’s calls, Emails and Help-desk requests
9. Providing Technical Support across the company
10. Working with Ticketing Tools, CRM and generate/upload Reports
Experience as System Administrator
01 August 2018
01 March 2020
-IT Infrastructure, Server Installation, Troubleshooting & Configuration
-Monitor & Update HELP DESK system on a daily basis with accurate and timely information
-Update, Configure, Install, Upgrade and Troubleshoot WIN/MAC
-Domain, Active Directory, DNS, DHCP, Firewall (Dell, FortiGate)
-Email (New account, backup, Import, Export, Troubleshooting Outlook)
-Follow up & updating jobs & Tickets closely
-Virtualization Hyper-V, VM Ware, Backup (Symantec, Veeam)
-Manage Software Vendor’s calls, Emails, and Helpdesk requests
Experience as Technical Support
ADOBE METAL PRODUCTS
20 June 2015
01 July 2018
Installation of windows (7, 10), Microsoft Office and other basic software’s
Installation of Adobe Creative Cloud Applications and other Adobe stand-alone software.
Testing Adobe applications on various platforms (IOS, Android, Windows)
Troubleshooting Creative cloud applications (Photoshop, Lightroom InDesign, Illustrator, After Effects, etc.)
Master 13 May 2015
Master of Computer Applications (MCA)Bachelor 06 March 2012
Bachelor of Computer Applications (BCA)