Nandakumar V
IT Head
Dubai
Summary of Career
1. Handling the daily IT operations to ensure that the network and the infrastructure are up & running and as a whole providing a high degree of reliability and availably
2. Assessing system capabilities, identifying limitations, evaluating & recommending hardware / software solution to meet business needs
3. Liaising with vendors & service providers for procurement and escalations
4. 24x7 Server Management which includes Windows 2003/2008 ADS, DNS, DHCP, NAP/RADIUS, File/Application servers, Symantec, BMC Remedy, Marimba and WSUS servers
5. coordination for all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams; communicating frequently with executive leadership to provide project risk analysis, status, and analysis of requirements that might impact strategic direction.
6. Holds the responsibility for collaborating closely with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources
7. Supervision IT Infrastructure projects for Reliance offices and Retail outlets
8. Rendering support to more than 2000 employees spread across 15 remote locations, 300 retail outlets and distributors and more than 1000 L2/L3 VPN /ATM customers
9. Held Responsible for defining team member roles and expectations, and ensuring timely feedback as well as for determining the project approach, staffing, responsibilities, and schedule
10. Accountable for managing relationships and coordinating work between vendors, sub-contractors, and different teams at different locations
Customization and Implementation of Remedy ITSM and ITIL Process for Reliance Communications Ltd
Network Access control and Network Access Protection for RCOM
Experience as System Administrator
APTECH Computer Education
01 August 2000
30 August 2002
Experience as IT Service Delivery Lead
Reliance communications Ltd
04 September 2002
31 October 2005
Experience as Circle IT Operations Lead
Reliance communications Ltd
01 November 2005
31 March 2010
Experience as IT -Head -Kerala
Reliance communications Ltd
02 April 2010
29 May 2019
Handling the daily IT operations to ensure that the network and the infrastructure are up & running and as a whole providing a high degree of reliability and availability.
Assessing system capabilities, identifying limitations, evaluating & recommending hardware / software solution to meet business needs.
Liaising with vendors & service providers for procurement and escalations.
Coordination with FMS support companies like HP, IBM, WIPRO and CMS
Bachelor 25 March 1997
BSc Computer ScienceBachelor 30 December 1994
Diploma Engineering in Electronics & Telecommunication Engineering