Results-driven professional offering a progressive career in information technology
Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Process improvement with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs
Monitor project work effectively and efficiently.
Familiar with business and management principles involved in strategic planning, resource allocation, human resource, leadership technique, and coordination of people and resources.
Possess knowledge of processes for providing customer and personal services including customer needs, assessments, meeting quality standards for service, and evaluation of customer satisfaction
Ensure that the company standards as well as procedures set by the management are adhered to at all times.
Deal with multicultural clientele; resolve complaint queries tactfully and calmly through effective convincing.
Maintain high level of customer integrity and provide value added services to clientele