Summary of Career

1. Results-driven professional offering a progressive career in information technology

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2. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery

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3. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

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4. Process improvement with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs

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5. Monitor project work effectively and efficiently.

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6. Familiar with business and management principles involved in strategic planning, resource allocation, human resource, leadership technique, and coordination of people and resources.

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7. Possess knowledge of processes for providing customer and personal services including customer needs, assessments, meeting quality standards for service, and evaluation of customer satisfaction

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8. Ensure that the company standards as well as procedures set by the management are adhered to at all times.

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9. Deal with multicultural clientele; resolve complaint queries tactfully and calmly through effective convincing.

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10. Maintain high level of customer integrity and provide value added services to clientele

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