Summary of Career

1. Organizing, arranging and coordinating meetings.

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2. Organizing travel arrangements for senior managers.

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3. Writing letters and emails on behalf of other office staff.

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4. Single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations. (FI/ NBFI, External, Internal and Technical)

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5. Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations

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6. Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices

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7. Manage and coordinate client and internal partner communication and status updates.

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8. Support sales partners and the sales process with RFP responses, client presentations and in-person client visits

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9. ? Utilize creative problem solving and solid decision-making abilities ? Adherence to policy and procedures, and domestic regulatory requirements ? Manage onboarding activities via phone, telepresence, email and in person with external clients and internal business partners ? Own and drive identification, transparency, escalation, and resolution of risks and issues to closure ? Liaise with local Compliance, Legal, and Product where required ? Provide Subject Matter Expertise for implementation r

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10. ? Collaborate on strategic business initiatives as a Subject Matter Expert or Project Head. ? Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively. ? Manage new user lack of knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong so

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