Experience as Patient Care Officer & Clinics Coordinator

• Employer

  Shaukat Khanum Cancer Hopsital & Research center

• From

  02 December 2008

• To

  01 February 2014

• Detail

  OPD Counters/ OPD Call Centre Duties/ Nursing Counters/ Walk-in Clinic/ Main Reception/ Radiology & Pathology Counter
  
  o Compliance of Outpatient Department Policy & Procedures.
  o Patient Registration, giving pre consultancy briefing and post consultancy instructions.
  o Patient Education regarding hospital policies and procedures.
  o Appointment allocation for walk-in patients and on calls as well.
  o Cash handling and receive payments through cash, check, credit cards and debit cards of private patients, donations and diagnostic services.
  o Liaise and process with relevant department for patient insurance claim and process death certificates.
  o Answering all incoming calls internal/external and provide information according to the hospital policy and procedures or transfer to relevant department in professional manner (if needed).
  o Daily invoices and accounts management of outpatient department.
  o Worked as shift In-charge in OPD, Main Reception, Call Centre and Diagnostic Centre.
  o Supervision and Coordination Outreach Clinics for Diagnostic Centre’s located in Lahore, Karachi and Peshawar.
  o Management and efficient utilization of ambulatory service.
  o ISO implementation team in charge for outpatient department.
  o Process and maintain confidential information of staff personnel files.
  o Various document and departmental reports preparation and logs maintenance on daily, weekly and monthly basis.
  o Active member of Patient Education Committee coordination
  o Maintain clean and orderly checkout areas.
  o Resolve patient complaints.
  o Answer patient questions, and provide information on procedures or policies.
  o Compute and record totals of transactions with finance department.
  o Deposit daily cash to finance department with daily account balance report.
  o Keep periodic balance sheets of amounts and numbers of transactions submitted to finance department.
  o Post charges against patients accounts.
  o Calls receiving and transferring to relevant department as required.
  o Document preparation and logs maintenance on regular basis.
  

Experience as Executive Secretary (Medical Director)

• Employer

• From

  03 February 2014

• To

  15 June 2015

• Detail

  o Performing Standard and advanced secretarial duties for the department.
  o Handling matters of a routine nature to conserve Director’s time.
  o Maintain established departmental policies & procedures, objectives, quality assurance program, safety environmental and infection control standards.
  o Type correspondence, reports, letters, memoranda, special projects technical papers & related materials for the Director as requested or from knowledge of hospital policy and procedure.
  o Schedule and coordinate meeting & facilities which include travel and lodging arrangements.
  o To shortlist consultants and fellow doctors CVs according to mentioned criteria by the organization.
  o Receive, handle and transfer phone calls and messages within the department promptly and courteously.
  o Submission of business expenses and assist in management of personal expenses
  o Process and maintain confidential information of staff personnel files.
  o Department Rota preparation.
  

Experience as Sales Executive - Outdoor

• Employer

• From

  07 December 2015

• To

  01 August 2016

• Detail

  o Marketing for consumer, corporate and home internet services.
  o Activation of postpaid connections.
  o Application process of corporate postpaid connections and home internet services.
  o Achieving of monthly targets assigned by the company.
  

Experience as Office Admin & Coordinator

• Employer

• From

  08 August 2016

• To

  09 December 2017

• Detail

  o CVs to shortlist according to eligibility criteria defined by the company.
  o Supervising and evaluating staff members.
  o Delegating tasks and ensuring that they are completed in accordance with existing policies and procedures.
  o Liaise with agents for visa processing for newly hired staff.
  o Greeting and directing visitors to the appropriate personnel.
  o Handling basic office duties, such as answering and routing phone calls, responding to emails, maintaining employee, financial and client records, and data entry.
  o Daily, weekly and monthly reporting to Managing Director.
  o Tracking shipments, maintaining invoices and quotation record.
  o Effective communication via email, telephonic or messages with consignees and shippers.
  o Ensuring that the office is well-maintained, organized, and secure.
  o Developing and implementing new policies and processes.
  o Maintaining up to date official documents.
  

Experience as Patient Care Officer

• Employer

• From

  19 February 2018

• To

  07 January 2019

• Detail

  o Compliance of Outpatient Department Policy & Procedures.
  o Patient Registration, giving pre consultancy briefing and post consultancy instructions.
  o Appointment allocation for walk-in patients and on calls as well.
  o Ordering and invoicing for Pathology and Radiology tests as advised by the Consultants.
  o Worked as Morning, Evening and Night shift in-charge.
  o Clinics monitoring and assisting consultants to manage clinics.
  o Cash handling for Outpatient Counter.
  o Answering all incoming calls internal/external and provide information according to the hospital policy and procedures.
  o Management and efficient utilization of ambulatory service.
  

Experience as MSA Coordinator (Medical Director | Chairman & Department of Medicine)

• Employer

• From

  04 June 2018

• To

  21 August 2019

• Detail

  o Performing Standard and advanced secretarial duties for the department.
  o Worked as admin & coordinator of Project ECHO for PKLI&RC.
  o Handling routine and specific department matters on daily basis.
  o Assisting Medical Director and Chairman Department of Medicine in daily matters as well as specially assigned tasks.
  o Maintain established departmental policies & procedures, objectives, quality assurance program, safety environmental and infection control standards.
  o Type correspondence, emails, letters, memoranda and preparing departmental reports as assigned by the chairman from knowledge of hospital policy and procedure.
  o Schedule and coordinate meeting & facilities which include travel and lodging arrangements.
  o Receive, handle and transfer phone calls and messages within the department promptly and courteously.
  o Correspondence with patients via Emails, WhatsApp, SMS and Telephonic.
  o Preparation of clinics schedules and department rota.