Muhammad Khurram Shehzad
Support Services Manager
Dubai
Summary of Career
1. Evaluated, recommend contractors & managed services of the outsourced contractors.
2. Developed Training schedules/requirements, Standard operating procedures (SOPs), Service Scopes, Staffing Schedules / requirements, staff assignments and service delivery schedules
3. Monitored contractual performance using Key Performance Indicators, identified areas of under performance, developed corrective action plan and monitored resultant action plans
4. Performed personnel functions (e.g. interviewing, evaluating, supervising, staff development, etc.) for the purpose of maintaining adequate staffing levels
5. Enhanced patient experience by ensuring front line services are adhering to the required performance standards and take appropriate actions to resolve any deviation from set performance standards.
6. Developed proposals, new programs, budgets and staffing plans for the purpose of meeting departmental and business goals.
7. Managed In house services such as transport and staff accommodation
8. Actively participated in various internal committees such as preventive and control of infection committee and safety, health and environment committee
9. Participated in various successful external standard's inspections and certifications such as JCIA, DHA etc
10. Other roles and responsibilities as required by Chief Operating Officer
Experience as Support Services Manager
Al Zahra Hospital Dubai
01 August 2012
17 January 2019
? Evaluate, recommend contractors & manage services of the outsourced contractors.
? Develops Training schedules/requirements, Standard operating procedures (SOPs), Service Scopes, Staffing Schedules / requirements, staff assignments and service delivery schedules for Security. Housekeeping, Messengers, Valet, Laundry, Waste management, Pest control & External glass cleaning.
? Monitor contractual performance using Key Performance Indicators, identifying areas of underperformance, develop corrective action plan and monitor resultant action plans.
? Perform personnel functions (e.g. interviewing, evaluating, supervising, staff development, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives within budget.
? Enhance patient experience by ensuring front line services like housekeeping, security and valet parking are adhering to the required performance standards and take appropriate actions to resolve any deviation from set performance standards.
? Develop proposals, new programs, budgets and staffing plans for the purpose of meeting departmental and business goals.
? Ensure timely and correct invoicing of the outsourced services and verifies their adherence to the terms and condition of the contracts.
? Manage In house Transport services to ensure the hospital vehicles are well maintained and properly serviced.
? Manage the staff accommodation in collaboration with human capital department for planning and allocation.
? Active participation in preventive and control of infection committee and safety, health and environment committee.
? Provide inputs and comply to relevant JCIA standards.
Bachelor 01 July 2015
BSc (Hons) in Computer Science