Experience as Officer

• Employer

  Mashreq

• From

  14 February 2006

• To

  01 March 2010

• Detail

  Banking Industry Experience
  
  
  Customer Service Officer Oct 2009– Mar 2010
  Customer Experience and Quality, Mashreq. Dubai, UAE.
  
  Responding to customer inquiries/complaints through a single Contact Point (CRM).
  Investigating cases related to Central Processing Unit, Branches and general banking operations and producing quality, timely decisions.
  Attending the Case Review Panel at the start of an investigation.
  Producing case studies or track record from personal investigations.
  Ensuring management awareness on all service issues.
  Identifying loops and gaps in process flows.
  Strengthening the service delivery process at our end.
  
  
  Sr. Processor/ Officer Jan 2007 –Sept 2009
  Head Office, Mashreq Dubai, UAE
  
  Worked with SME - OPS unit of Centralize Cash and Account Maintenance Dept with Job Profile:
  Review/Scrutinize documents (Memorandum of Association, Article of association, Trade License, Board Resolution etc) for opening and authorizing of corporate accounts in CIBG and SME.
  Handled SME account cheque book issuance, inquiry and updations.
  Provide continuous feedback and discuss problem cases for resolution with branches and direct sales team of CIBG and SME.
  Assisting to handle all escalated complaints/inquires in a timely manner.
  Ensure all deal confirmation are matched and missing items are investigated
  Ensuring an awareness of high risk of fraud/loss.
  Establish a synergistic relationship with all related units of the bank for the present assignment.
  
  Worked with RBG – OPS unit of Centralize Cash and Account Maintenance Dept with Job Areas/Responsibilities:
  
  RBG – CASA Accounts: Documents check for completion/accuracy for opening/authorizing of current & saving accounts for retail customer of conventional banking for all 48 centralized branches in UAE with the new EDMS system.
  Online Banking Products: Single handled online banking products (Mashreq Online Money Transfer, Mashreq Mobile and E-statement request) for all centralized branches customers with an average of 70 request processed daily as per the SOP and other requirements including CPV calls, processing, handling queries, follow-ups etc.
  Staff Accounts: Handled for a period of one year with Opening of staff accounts and data maintenance all Mashreq Bank staff and its subsidiary company (Injaz, TBMS, Al Kafath, Mindscape and Osool).
  Projects: Representing CCAM department for User Acceptance Testing (UAT) for Bank system and online products. Working on the regular projects of the department like conversion of Mashreq Bank staff statement to E-statement, bulk account closure, account conversions etc.
  Other Activities: Preparation of MIS and the business object reports for centralized branches for the accounts opened and discrepant on daily and monthly basis.
  
  
  Support Staff Sept 2006 – Dec 2006
  Card Centre, OPS - Mashreq Dubai, UAE
  
  Responsible for segregating, updating, charging and sending the Captured Cards on daily basis.
  Responsible for collecting and verifying and charging Pick up Card on weekly basis.
  Attending to customers queries related to captured cards and also faced them to handover them pick up card rewards.
  
  Other Experience
  
  HR Assistant Feb 2006– Aug 2006
  HR Admin - Mashreq Dubai, UAE.
  
  Providing administrative support to the Human Resources Specialist – Administration.
  Preparing letter of appointments, contacting candidates, arranging pre-employment medical, processing visa documents and following through the full recruitment cycle.
  Following up with the reference of the candidates with their previous company.
  Ensuring all candidates selected locally and internationally is mobilized in a timely and efficient manner.
  Attending to the candidates queries regarding their visa status, travel dates and travel route.
  Attending to staff requirement like visa stamping, labor card and labor contract status.
  

Experience as Administrative Secretary

• Employer

  Saja Real Estate

• From

  01 March 2013

• To

  01 August 2013

• Detail

  *Responsible as first point of contact for Sale, Admin and GM of the Company.
  *Attending to customer inquiries regarding Rental Property.
  *Preparing Tenancy Contract and updating the renewal of the same in Data Base.
  *Coordinating with Sale Dept inquiries related to property and rental.
  *Updating property details in portal like Property Finder and Dubizzle.
  *Assisting the Client in viewing of the property.
  *Acted as PA to the GM of the company.
  *Monitoring staff attendance.
  *Scheduling interview and placing ads and shortlisting candidate for the available position in the company.
  *Handled petty cash on day to day basis and ensured the stationery is in stock.