Experience as Sr. Officer HR

• Employer

  Bindawood Group

• From

  18 April 2014

• To

  13 December 2019

• Detail

  As a Sr. Officer HR, core responsibilities are Processing and Analyzing Monthly Payroll, Staff Compensation & Benefits, Monitoring Annual Performance Appraisal of Employees, Assistance in Training and Development area, Analyzing Staff Requirements, Liaison with Finance Dept. and time to time Jobs relates to HR for the growth of employees as well as for company.

Experience as Customer Services & Ops Manager

• Employer

  United Bank Limited

• From

  04 January 2012

• To

  15 April 2014

• Detail

  Lead the branch customer services team to ensure that service delivery meets procedural and regulatory requirements. Monitoring of daily operational and compliance check list. Timely follow up of Audit Reports – Improvement in Audit Rating. Conduct weekly service level analysis, session with BM /Retail Staff identifying improvement needs and initiate necessary steps/actions to address identified gaps. Coach and mentor branch service staff identifying and addressing their training needs. Participate in skill gap analysis to determine training needs for the branch staff. Optimize staffing within the branch to meet or exceed service levels and continuously improving productivity.

Experience as Branch Operations Manager

• Employer

  JS Bank Ltd.

• From

  07 May 2009

• To

  03 January 2012

• Detail

  Supervise branch operations team to ensure that service delivery meets procedural and internal/external regulatory requirements. Ensure adherence to bank and state bank regulations through daily checks and listing gaps for corrective actions. Conduct weekly service level analysis, session with BM /Retail Staff identifying improvement needs and initiate necessary steps/actions to address identified gaps and also sport retail staff to refer and market highly potential customers. Organize available human resources in efficient manner & plan to increase the productivity by identifying their need assessment areas. Ensure that Branch reconciliation, Suspense and other assets account are closely monitored.

Experience as Operations Officer

• Employer

  Dubai Islamic Bank

• From

  11 July 2008

• To

  06 May 2009

• Detail

  Local and On-line Cash Transaction Supervision. Execute the Process of Local/Foreign Clearing. Account Opening, Submission of Monthly SBP Returns.

Experience as Operations Officer

• Employer

  Bank Alfalah Limited

• From

  28 June 2005

• To

  10 July 2008

• Detail

  Local and On-line Cash Transaction Supervision. Execute the Process of Local/Foreign Clearing. Account Opening, Submission of Monthly SBP Returns.