Summary of Career

1. Project administrator and Service operation management professional

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2. ITIL process consulting, Infrastructure Service/Incident Management and IT Operations.

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3. Project management office task (PMO), Incident Management & customer service approach spread across various global locations.

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4. exposure to Gap Analysis, Process Mapping, setting up processes, as per industry standard ITSM best practices and project and process documentation

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5. Excellent communication, problem-solving and analytical skills with ability to work independently or in a team environment.

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6. Incident Management

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7. Invoice processing and management

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8. Helpdesk support, Service Desk Lead and Technical Helpdesk

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9. SLA management

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10. Service Delivery

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