Ayush Srivastava
Hospital and Healthcare -Operations/Aministration
Al-Ain
Summary of Career
1. Acting as In-charge of Public Relations, Inpatient Services, Customer Care, Front Office, O.P.D. Services, I.P.D. Dept., Health Check and Admission.
2. Generating MIS reports, preparation of statistical graph while maintaining the accuracy and share the same with management for review.
3. Processing of claims, sending approvals, resubmissions of rejections and regular follow up with insurance Dept, and with treating doctors to update the patient about the status.
4. Administering day-to-day operations, implementation, ? monitoring of services, quality and utilization standards.
5. Management of overall OPD/IPD/ER/Diagnostics counters along with insurance and cash billing handling.
6. Handling all kind of VIP movements, International Clients, Important Delegates and Vendors.
7. Interact with the various departments for organizing different tasks and procedures and to obtain the maximum knowledge about the products.
8. Manages all aspects of individual and corporate customers, VIP’s and all other delegates.
9. Keeping regular eye on patient’s complaint’s KPI, suggestions feedbacks and demands for improvement and discussing same in management’s meetings for better patient’s experience.
10. Frequently participant in JCI, NABH, NABL and all accreditation, associated certifications and programmers. ? Maintain high customer and team satisfaction.
Experience as Executive Operations
NMC Specialty Hospital
07 August 2019
Registration, Billing, Admission, RCM, MIS Report, Complain Management-OPD/IPD
Experience as Guest Relationship Executive
CK BIrla Hospital
20 April 2018
20 May 2019
Experience as Assistant Executive-Healthcare&Hospital-Operation
Medanta The Medicity Hospital
08 August 2016
20 April 2018
Matric 28 December 2016
Bachelor's Of Business AdministrationMatric 22 December 2018
Master's In Business Administration-International Business