Experience as Customer Service Executive

• Employer

  Pure Salt Company

• From

  01 September 2018

• To

  31 December 2019

• Detail

  • Dealt with walk-in customers
  • Took inbound calls, dealt with questions efficiently and effectively
  • Gave customers the correct advice after understanding their needs
  • Maintained a friendly manner and calm, positive demeanor when handling complaints
  • Worked to ensure all individual and team targets were met
  • Providing admin duties
  • Assisted in training new members of staff

Experience as Operations Analyst (Treasury Operations)

• Employer

  Dunia Services FZ LLC

• From

  22 March 2015

• To

  26 July 2018

• Detail

  • Review KYC documents of new and existing customers for deposits and Guarantees
  • Coordinate with Sales for completion of KYC documents as per compliance requirements
  • Performing end to end activities for booking of corporate deposits and issuance of guarantees, also taking transaction approvals if required
  • Performing customer due diligence for high risk customers
  • Coordinate with CPV team, Underwriting and Compliance for necessary checks
  • Coordinate with Treasurer for rate approvals for new and rollover deposits
  • Telephonic verification of deposit or guarantee details prior to deposit booking
  • Performing rollovers for matured deposits on daily basis
  • Preparing deposit confirmations letters, credit facility letters and also sending these letters to the customer if required
  • Handling maturity, prematurity and accrued interest payouts for Deposits and Labour Guarantees refunds on E-Dirham system
  • Handling payout as per instructions of Courts, Judicial Departments and MOL
  • Coordinate with customer services to resolve Deposit or Labour Guarantees queries
  • Preparation of monthly maturity reports and sharing the same with management for review

Experience as Coordination & Rejection Review Officer (Auto Finance)

• Employer

  Bank ALfalah Ltd

• From

  04 February 2011

• To

  18 November 2014

• Detail

  • Dealt with walk-in customers regarding sales & after sales queries
  • Coordinate with Hub sales Manager regarding Sales & new Applications.
  • Review the applications received for Auto Finance facility.
  • Review the supporting income documents for Auto Finance.
  • Minimizing the risk, and securing bank's portion of amount Financed.
  • Resolving the Discrepancies for decisions of loans applied.
  • Coordinate with Credit Initiation Unit for quick & timely decisions.
  • Coordinate with Operations Department for Account opening, disbursements of loans and other Operation related issues.
  • Review rejected applications for quickly conversion into approvals
  • Conversion of rejected loan applications into approvals by providing supporting documents
  • Preparing MIS reports for management review
  • Trained 7 new joiners

Experience as Authorization Officer (Credit Cards)

• Employer

  Bank ALfalah Ltd

• From

  19 February 2007

• To

  03 February 2011

• Detail

  • Quick and confident decision-making during transactions processing request.
  • Monitoring cash factoring and money laundering during retail transactions.
  • Monitoring, detection and controlling fraudulent activities at POS outlets.
  • Coordinate Fraud Management Unit as and when required
  • Customer verification using Visa International and MasterCard services
  • Blocking, unblocking and activation of credit cards
  • Updation and Removal card accounts on Visa International and MasterCard files.
  • Monitoring minimization of risk while online transactions.
  • Handling customer’s queries related to cards.
  • Monitoring & Posting payments of telecom and utility bills payments against Credit Cards
  • Solving the RISK MANAGEMENT issues
  • Trained 4 new joiners