Experience as Secretary

• Employer

  Used Car Showroom

• From

  01 January 2003

• To

  31 December 2004

• Detail

  Worked as an Administrator and Secretary, managed the branch independently.
  
  Duties included handling of telephone calls, petty cash, banking, stock, and registrations, arranging of car insurance, direct dealings with customers and handling public relations. Data Entry. Coordinating with Head Office in Dubai, sending out daily reports, queries etc.

Experience as Office Administrator

• Employer

  Abu Dhabi National Oil Company

• From

  01 January 2005

• To

  30 June 2019

• Detail

  • Reporting to Senior VP (Group Treasury & Risk Management Unit)
  • Issuing MEMO to staffs
  • Site survey reports receiving, reviewing and sending it to employees
  • Preparing and proof reading reports and communicating it to consultant (Marsh-UK consultant)
  • Documentation of reports
  • Group insurance including insurance of health cards, reimbursement, additions and deletions, claims management
  • Policy insurance and communicating with insurance companies like DAMAN Insurance, OMAN, and ADNIC
  • Assist in ADNIC Group policies.
  • Handling sick leaves, long term medical insurance claims
  • Arrange meetings with insurance companies
  • Assist in finalising agenda, review meetings with medical board and prepare decisions
  • Drafting the minutes of meetings (MOM) & filling
  • Insurance accounting including calculations of premiums, profit sharing’s
  • Grievance management, dispute resolutions
  • Assist in PRO services – Visa Renewals, providing mission visa
  • Reservations including hotel/ flight bookings
  • Preparation of security passes and documentations
  • CNIA (Critical National Infrastructure Authority) passes for employees/ consultants going to sites
  • Event management including brain storming sessions/seminars for departments, arranging hotels, logistics, conducting refreshment/ recreation events
  • Infrastructure management including on boarding arranging internet connectivity, emails, laptops
  • Arranging trainings like Bosiest,H2S and other safety courses for department employees
  • Involved in settling Legal disputes with insurance companies by providing documents
  • Designs and develops process plans to implement new policies.
  • Identify areas for improvement and produce realistic and coherent improvement plans.
  • Interact with the operations department on technical, process, & quality related issues.
  • Run continuous improvement activities in line with agreed plans.
  • Oversees one or more core operational and/or programmatic activities.
  • Identifying and managing all aspects of business operations as per the needs of the customers.
  • Provide support for process performance and product quality.
  • Developing an improvement plan to align business operations towards customer satisfaction.
  • Serves as the liaison between all departments to achieve a cohesive end result.
  • Worked as the custodian of legal documents and other important documents.
  • Involved in arranging regular meetings for the directors and handle logistics relating thereto, including transport, meeting rooms, hospitality etc together with preparation, collation, distribution and storage of Board Papers.
  • Tracking and analysing important reports (Budgets, operation activity and department metrics).