Experience as Service Advisor

• Employer

• From

  07 June 2011

• To

  22 December 2011

• Detail

  • Empathise and clarify customer requests.
  • Ensure adequate number of Repair Order as per the business flow.
  • Ensure proper explanation of the content of work in detail
  • Check workshop situation and promise delivery time.
  • Ensure providing proper cost estimate and delivery time to Customer.
  • Ensure keeping promised time to customers
  • Inform customer after work completion and agree pick up time.
  • Clear explanation of the job done and invoice and guide to the cashier.
  • Deliver the vehicle in person
  • Ensure achievement of given revenue targets
  • Promotion of value added services
  • Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
  

Experience as Service Advisor

• Employer

• From

  03 January 2012

• To

  04 July 2013

• Detail

  • Greet customers when they arrive at the parts and service center and direct them to an available mechanic
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options.
  • Answer questions about service outcome (after consulting with mechanic if necessary)
  • Advise customers about warranty protections and potential cost savings
  • Help customers decide between trading in a car and fixing it through our shop
  • Manage and oversee the service center’s workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Cataloguing customers concerns and comments
  • Writing service orders and descriptions of problems and repairs
  • Translating customers’ repair problems into standard repair terminology
  • Explaining repairs to customers
  • Test-driving vehicles to confirm service repairs
  • Manage shop workflow and schedule for mechanics and technicians
  
  

Experience as Technical Trainer

• Employer

• From

  03 July 2015

• To

  12 June 2019

• Detail

  • Taught one or more university subjects to undergraduate and graduate students.
  • Trained AutoPower Plant, Automotive Transmission, IC Engines,Vehicle Dynamics.
  • Prepared and delivered lectures to students and conduct laboratory sessions or discussion groups
  • Prepared, administered and graded examinations, laboratory assignments and reports
  • Advised students on course and academic matters and career decisions
  • Directed research programs of graduate students and advise on research matters
  • Conducted research in field of specialization and publish findings in scholarly journals or book.