Experience as Marketing Assistant

• Employer

• From

  10 March 1995

• To

  01 July 2004

• Detail

  Over 9 years of experience in Sales, Business Development, Client Relationship Management, Sales & Marketing Management with Pakistan’s largest textile manufacturers Siddiqsons Denim Mills. Siddiqsons is one of the largest textile mills in Pakistan
  Role & Responsibilities
  ? Handled international market Order follow ups & execution
  ? Internal coordination with all departments Shipment follow ups Attending the e-mail queries of customers with on spot solutions
  ? Answered telephonic queries and provided relevant information along with offer concierge services Maintained inbound & outbound file records for customer, complaints log-book and telephonic enquiries

Experience as Marketing Executive

• Employer

• From

  02 June 2004

• To

  04 May 2011

• Detail

  Over 7 years of experience in Sales & Marketing Management, Client Relationship Management with Pakistan’s largest textile. Naveena is one of the largest textile mills in Pakistan
  Role & Responsibilities
  ? Handled international markets such as Greece, Portugal, Lebanon, Italy, Morocco & US
  ? Generated sales up to the mark
  ? Order follow ups
  ? Internal coordination with all departments
  ? Attending customer queries
  ? Shipment follow ups

Experience as Customer Service Officer

• Employer

• From

  04 July 2011

• To

  20 July 2016

• Detail

  5 years of experience in Customer Services with Naffco Electromechanical Co., LLC, Abu Dhabi, UAE. Naffco is one of the largest fire protection equipment companies in Middle East
  Role & Responsibilities
  ? Worked on Zendesk
  ? Effectively manage large amounts of incoming calls
  ? Identify and assess customers’ needs to achieve satisfaction
  ? Build sustainable relationships of trust through open and interactive communication
  2
  ? Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas
  ? Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  ? Keep records of customer interactions, process customer accounts and file document
  ? Follow communication procedures, guidelines and policies
  ? Take the extra mile to engage customers
  ? Directs customers to online sources
  ? Updates customer records in system including notes about interactions
  ? Pitches ideas for improving customer care
  ? Creates and maintains reports about customer interactions
  ? Attends weekly staff meetings
  ? Participates in team-building activities
  ? Develops a rapport with customers
  ? Encourages customers to complete surveys
  ? Makes recommendations to management to improve customer experience

Experience as Sales Engineer

• Employer

• From

  14 August 2016

• To

  20 August 2018

• Detail

  years of experience in Direct Sales with Stars Fire & Safety Equipment Est., Dubai, UAE. Stars Fire & Safety provides fire protection systems
  Role & Responsibilities
  ? Conduct market research to identify selling possibilities and evaluate customer needs
  ? Actively seek out new sales opportunities through cold calling, networking and social media
  ? Set up meetings with potential clients and listen to their wishes and concerns
  ? Prepare and deliver appropriate presentations on products/services
  ? Create frequent reviews and reports with sales and financial data
  ? Ensure the availability of stock for sales and demonstrations
  ? Participate on behalf of the company in exhibitions or conferences
  ? Negotiate/close deals and handle complaints or objections
  ? Collaborate with team to achieve better results

Experience as Marketing Executive

• Employer

• From

  01 January 2019

• To

  02 July 2019

• Detail

  6 months experience as Marketing Executive with The Leather Zone, Karachi, Pakistan. The Leather Zone is a leading manufacturers and exporters of finished leather and garments
  Role & Responsibilities
  Handled US and Europe market