Hassan Nissam
Dubai
Summary of Career
1. • Quality Assurance & Control
2. • Team Building & Leadership
3. • Optimal Customer Satisfaction
4. • Documentation & Reporting
5. • Stakeholders Engagement
6. • Contract Negotiations
7. • Product Management
8. • Data Processing
9. • Project Co-ordination
10. • Regulatory Compliance
Experience as Team Manager
08 August 2015
31 March 2019
Lead a competent team consisted of 27 staff to create an atmosphere of trust and encourage innovations. Administer call centre / staff travel / my ID travel / commercial refunds and escalations in compliance with corporate guidelines.
Key Contributions:
? Credited for recovering 80K AED funds by contacting airline staffs via email and then later proceeding with charging amount back from their accounts.
? Transitioned call centre refunds from an outsourced company back to UAE.
? Part of testing team and setting up new type of form of payment called Travel Bank.
? Pilot team in testing air miles application and implementation of refund process - Comarch.
Bachelor 06 June 2012
Bachelor of Arts