Mohamed Ahshan
System Administrator
Dubai
Summary of Career
1. Talented System Administrator focused on performance optimization and technical improvements with an understanding of cost-effective decision making and usability.
2. Driven System Administrator with expertise in technical support and infrastructure planning.
3. Recent college graduates with network administration knowledge, including back-up, security management, e-mail systems, and application support.
4. Having Knowledge in Routing Protocols such as (RIP, OSPF, EIGRP), HSRP, GLBP, BGP, ACL, Port Security, LDAP, RADIUS, TACACS+, SSH and more.
5. Maintaining Windows Server 2008/12 Active Directory, Group Policy, Remote Desktop Protocol, SNMP, SMTP, POP3, DHCP, FTP, TFTP, DNS and NTFS
6. Installed, maintained and supported all network and voice-related hardware, software and communication links for design.
7. Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.
8. Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
9. Resolved issues and escalated problems with knowledgeable support and quality service.
10. Performed system maintenance and upgrades, including patches, service packs, hot fixes, and new security configurations.
Experience as System Administrator
08 March 2018
22 August 2019
• Managed servers, workstations, computers, laptops, printers, routers, switches, and existing network applications.
• Installation, configuration & troubleshooting for MS Windows Win7/Win8/Win10 and MS Office 2010/2013
• Diagnosed and resolved all technical issues related to hardware and software.
• Supported all LAN, WAN and other networking systems.
• Performed quarterly audits for the purpose of improving the efficiency of systems.
• Handling, Managing (Installing Printers, scanners, assembling Hardware and other computer accessories.)
• Vulnerability Assessment and Penetration Testing
Experience as System Administrator
02 February 2016
15 February 2018
• Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation.
• Installing, configuring & troubleshooting ERP Applications such as EPICOR, EZ Stock.
• Maintaining network equipment, such as routers and switches, wireless LAN controller and Access points.
• Support end-user applications such as Outlook and Other office Applications.
• Providing Remote Support such as Team Viewer, Remote Utilities, Any Desk, Aero Admin.
• Installing, configuring & troubleshooting MS Windows XP/Vista/Win7/Win8/Win10 and MS Office 2007/2010/2013.
• Co-ordinate Installation, Maintenance, Backups, and troubleshooting.
• Performing regular backups and recovering planning.
• Responsible for the fast and accurate troubleshooting of reported faults.
Experience as Assistant Network Administrator & IT Services
12 December 2012
03 September 2015
• Involved in setting IT policies, technical standards, and methods.
• Carrying out computer operator functions in support of the Information Technology department.
• Manage and Maintains Active Directory, Group Policies and users access rights.
• Maintaining network equipment, such as routers and switches, wireless LAN controller and Access points.
• Support end user Issues in desktop applications such as Excel, Outlook and Other office Applications.
• Coordinating all aspects of an IT Services Unit.
• Helping to install and improve computer software and network equipment.
• Maintaining a good rapport with service users and customers.
• Managing multiple areas of technology in multiple departments.
• Negotiating with 3rd party suppliers to facilitate fault fixes.
• Ensuring projects are completed within cost and time constraints.
• Providing timely support to users.
• CCVT Implementation, configuration, and maintenance.
Bachelor 06 January 2019
Bachelor of Engineering in Computer Networking. In CISCO- Network Security, Wireless Network, Network Cloud Security and Network Planning and SimulationOther 03 December 2012
Higher National Diploma in ICT System Suport