Afsal M.P
Senior Officer - Operation & Administration
Abu Dhabi
Summary of Career
1. Execute financial and Non-financial transactions against customer accounts such as covering overdue payments, earmarking/Releasing the accounts, early settlements and GL Adjusting entries.
2. Provide effective and appropriate customer service to both internal and external customers.
3. Coordinating office activities and operations to secure efficiency and compliance to company policies.
4. Coordinates and share responsibilities in various operational functions.
5. Responsible for managing the procurement of stationery, office supplies or furniture as per the requirements / instructions.
6. Analyzing and collating information to produce MIS reports.
7. Auditing and Processing Invoices from the external Lawyers & Agencies.
8. Assist and provide a range of legal support and administration to the supervisor, legal department and other legal professionals engaged in criminal, civil or administrative.
9. Data Entry
10. Process and deliver internal and external mail daily.
Experience as Data Entry Operator
National Bank of Abu Dhabi
03 September 2008
30 November 2010
? Data Entry.
? Keeps track of received data and source documents.
? Prepares and sorts source documents, and identifies and interprets data to be entered.
? Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.
? Confirms accuracy of data such as account numbers, branch details, dates, amounts...etc.
? Compares data entered with source documents.
? Compiles, sorts, and verifies accuracy of data to be entered.
? Maintains confidential information.
? Assists in establishing and maintaining an effective and efficient records management system.
? Generates reports and responds to inquiries regarding entered data as requested.
Experience as Administrative Assistant
National Bank of Abu Dhabi
01 December 2010
31 October 2013
? Responsible for managing the procurement of stationery, office supplies or furniture as per the requirements / instructions.
? Issuing Liabilities, Settlements and Clearance certificates.
? Develop, implement and maintain filing system, cross-reference system files and retrieve various records pertinent to the department.
? Prepare all documents related to collection activities including documentation for criminal cases.
? Support case preparation by preparing case summaries and materials for criminal, civil etc.
? Liaise with Officers with high level of co-ordination in order to complete the tasks in the given time.
? Provide administrative support to management and other staff. ? Process and deliver internal and external mail daily.
Experience as Officer - Operation & Administration
National Bank of Abu Dhabi
03 November 2013
28 September 2017
? Execute financial and Non-financial transactions against customer accounts such as covering overdue payments, earmarking/Releasing the accounts, early settlements and GL Adjusting entries.
? Assist and provide a range of legal support and administration to the supervisor, legal department and other legal professionals engaged in criminal, civil or administrative.
? Assist in achieving assigned Remedial & Recovery targets in order to contribute to the overall department target.
? Investigating and fact-finding for cases before initiating a legal action.
? Preparing legal documents such as legal arguments, movements, contracts and agreements.
? Keeps cases organized by establishing and organizing files; documenting actions; inputting information into file database; confirming case status with legal Dept.
? Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding data ; drafting complaints; preparing and filing discovery requests; preparing responses to legal Dept., generating status reports.
? Enhances trial proceedings by organizing evidence; preparing statement and other relevant documents.
? Updates all legal cases on system with the latest progress.
? Monitoring and reviewing all legal action with legal Dept. and agencies.
? Executing the management instruction and confirm actions from Legal Unit to drop the Execution orders or hold the litigation & Concern Agencies to drop Criminal cases.
? Liaise with Account Expert who is assigned by court also to attend their meetings, Provide any support Doc’s, statements or clarification, Review their reports & analyze the tables to submit our recommendation to the management in comparison with the claimed amount.
? Handling the write-off reports and provide monthly analysis regarding the sum amount of written off cases.
? Preparing the Central Bank & Internal black list and ensure completing the process within the given time frame.
Experience as Senior Officer - Operation & Administration
First Abu Dhabi Bank
01 October 2017
28 March 2019
? Providing wide range of operational support for day-to-day smooth functioning of the Department.
? Coordinates and share responsibilities in various operational functions.
? Provide effective and appropriate customer service to both internal and external customers.
? Execute financial and Non-financial transactions and GL Adjusting entries.
? Analyzing and collating information to produce MIS reports.
? Auditing and Processing Invoices from the external Lawyers & Agencies.
? Manage customer complaints through effective customer complaints resolutions process.