Adnan
Hotelier
Dubai
Summary of Career
1. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
2. Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
3. Recommend local tourist spots, including places to dine, shop and sight-see.
4. Welcoming guests in a friendly and professional way.
5. Addressing and escalating customer complaints.
6. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
7. Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
8. Recommend local tourist spots, including places to dine, shop and sight-see.
9. Appraise team’s performance and produce regular reports.
10. Examine daily duties, assign tasks and check on progress.
Matric 01 February 2002
Completion in scienceIntermediate 18 February 2004
ArtsBachelor 07 June 2006
Completion with Arts subjectsOther 04 March 2009
Swiss Diploma in hospitality and tourism management