Experience as IT Officer

• Employer

  Abu Dhabi Shipbuilding

• From

  08 April 2018

• To

  03 March 2019

• Detail

  ? Handle daily technical support activities on desktop support, data network and server management
  ? Setup desktop computers and peripherals and test network connections.
  ? Provide Tier I/Tier 2 contact and incident resolution to customers with hardware, software, and application problems
  ? Monitor and maintain all networking and servers equipment to produce the highest available Configure antivirus software to fully protect IT environment
  ? Interact with staff on desktop problems and their resolution.
  ? Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
  ? Configured and managed network systems, routers, servers operating system like 2008 R2, 2012 R2 or higher and telecom systems according to the guidelines and Standards.
  ? Performed backup of physical and virtual servers.
  ? Maintaining existing software and hardware and upgrading any that have become obsolete.
  ? Identifying and solving any problems that arise with computer networks and systems.
  ? Windows networking and IP based services, including DNS and DHCP
  ? Utilize software and hardware diagnostic tools to identify, diagnose and repair complex problems and factors affecting network performance
  ? Develop network documentation, including diagrams, Standard Operating Procedures, and work instructions for peers to follow
  ? Able to support, maintain and troubleshoot a wireless environment both public and private

Experience as Assistant IT Administrator

• Employer

  Alasab General Transport & Contracting Establishment

• From

  22 September 2013

• To

  30 April 2017

• Detail

  ? Microsoft Windows Servers 2012 R2 & 2008 R2. Plan, Installation & Configuration.
  ? Cisco Router, Manage Switches & Access Points.
  ? Networking Fiber, Ethernet LAN, WAN & Wireless Network.
  ? Firewalls like FortiGate 200D, Sonicwall TZ 240, TZ 2600. VPN, Policies, Group, MAC binding.
  ? Antivirus Console Server Symantec, McAfee, Kaspersky, ESET & Trend Micro.
  ? Taking backup of physical and virtual servers regularly.
  ? VMware: Determine datastorage space, create VM PC, add disk space to a VM and server, P2V, V2V, configuring RAID types accordingly.
  ? Active Directory: Create new users, add users to groups, knowledge of distribution and security groups, create groups, choose domain controllers, advanced features, understanding of replication and manually replicate through sites and services.
  ? DNS: Flushing DNS on PC’s, identify what DNS server the PC is using, restart DNS services on server, creating internal DNS zones, lookup external DNS records, creating records.
  ? DHCP: Add reservations, determine if scope is full and find IP conflicts, setup pc on static IP, understanding of exclusions, configure conflict detections, creating and activating scopes, authorizing server.
  ? File Permissions: Adding, Modifying or Removing. assigning permissions to group or individuals& give proper permissions for common shares, restore form shadow copy
  ? Time Attendance and centralize reporting System.
  ? Responsibility for handling configurations & troubleshooting for all type of IT jobs.
  ? Monitor incoming service channels and ticketing system and respond, resolve, and document support requests in a timely, professional manner. Provide knowledgeable technical support for issues and questions concerning: computer hardware, mobile devices, software, and applications at corporate office and site offices.