Summary of Career

1. Meeting and greeting customer in a warm, respectful and courteous manner at all times

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2. Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time

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3. Identifying and understanding a customer's needs by using the right questioning techniques

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4. Maintains customer rappo by explaining estimates and expected return of vehicle

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5. Making a professional impression on customers

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6. Maintaining and updating customer databases

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7. Providing a “FIX IT RIGHT FIRST TIME” service to Customers

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8. Responsible for delivering total satisfaction to customers which will leave them feeling fully Satisfied and Escalating serious issues to senior managers

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9. Keeping track of team deadlines and targets and Handling incoming and outgoing mail

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10. The ability to work as part of a team, support colleagues and promote excellent team spirit

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