RAKSHITHA PRIYA AROUZA
Healthcare Administrator
DUBAI
Summary of Career
1. Registering patients upon arrival, verifying insurance coverage and directing patients to the appropriate area within the facility
2. Assisting Handle with Care Patients and providing courteous responsive services and maintaining high quality standards
3. Generating timely and accurate invoices, receipts and refunds
4. Managing cash reconciliation for the day/shift ensuring all cash is deposited in the safe and registering along with the necessary summary/documents as required
5. Handling customer complaints & queries follow up on the same to ensure satisfaction
6. Handling Day Care responsibilities such as booking the Patient’s procedures as per their request, Drawing the estimates for the treatment of the patients [Certain]
7. Preparing the report templates for doctors as required and requests succeeding treatment approval
8. Document and resolve patient complaints
9. Guiding and Collecting patients surveys and update the files
10. Co-coordinating activities between the registration area and the clinic members
Experience as Customer Service Agent
Air India
12 December 2012
11 February 2014
Check-in & departure control functions
Coordinate the Airline to ensure that efficient pre-flight editing, guest and baggage check-in procedures are properly taken care
General handling of all luggage irregularities, liaising with customer relations department
Direct CSA (Customer Service Agent) staff in handling passengers for irregularities or invalid documents as well dealing with excess baggage
Pre-flight and post flight documentation
Handling of lost luggage complaints
Answering customer inquiries that require managerial level assistance
Master 01 May 2017
Masters in Business Administration (M.B.A)-Distance Education Specializations - Hospital Management and Human Resource Management