Experience as IT Specialist

• Employer

  Creative Kingdom Dubai

• From

  01 October 2018

• To

• Detail

  • Managing, Upgrading and troubleshooting the IT Infrastructure of Multiple Dubai Base Schools Such as ( SAIS-D, SAIS-UQ, DISG, DISN, GIS, MIS, DAS, NWPS and AKNS)
  • Responsible for managing and maintaining LAN/WAN networks, maintaining Servers, CCTV and security systems.
  • Installation, configuration and maintenance of PCs and operating systems.
  • Troubleshooting computer hardware, software and printer issues.
  • Monitoring system performance and troubleshooting issues.
  • Ensure security through access controls, backups, and firewalls.
  • Investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the company’s IT systems and carrying out routine configuration and installation of IT solutions.
  • Managing backup, security, passwords & monitoring internet, and email use.
  • Setup, Configuration, Administration, and Migration of Windows Server 2012 and 2016, Active Directory, Exchange Server / Office 2010 & 2013 2016 and office365,
  • Setup and Configuration of Net Support DNA, Class Room Management, and other School Teacher Lecture delivery to Student related Software.
  • Installation and configuration of Routers and Switches, Hardware Firewalls configuration and troubleshooting (Dell SonicWALL, Fortinet & Cisco).
  • Able to support & maintain existing IT Hardware including Security and Access Control Systems, plan & manage backup tasks (Symantec Backup Exec) and have good command in identifying and resolving network problems.
  • Responsible for Employee Attendance machines.
  

Experience as Network Engineer

• Employer

  NOOR AL SAHARA GEN CONT GROUP

• From

  30 December 2017

• To

  30 October 2018

• Detail

  • Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.).
  • Configure and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications.
  • Design, setup and configure complex switching environments.
  • Maintain & trouble shooting of net look system.
  • Established the ticketing system for complaint through end users.
  • Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications.
  • Maintain a thorough understanding of Local Area Networking.
  • Maintain the cisco core switch and HP switches.
  • Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether Channel (Bonding), etc.
  • Configuring and installing client and server network software for upgrading and maintaining Network and telecommunication systems.
  • Maintaining multi-site network operations and software applications, operating systems and Regular maintenance with both private and public facilities.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Responding to inquiries from staff, administrators, service providers, site personnel and Outside vendors etc. to provide technical assistance and support.
  • Supervising the administration of systems and servers related network to ensure availability of Services to authorized users.
  • Troubleshooting malfunctions of network hardware and software applications, telephones and Security systems to resolve operational issues and restore services.
  • Complete time logs in Tiger paw within 48 hours of completing tasks to ensure accurate and Timely billing of customers.
  • Any other duties as assigned by management.
  • Maintain the Avaya telephones manager and IP office of Avaya phones.
  • Work on sonic-wall security system & Sophos firewall.
  • Windows Server 2013, Exchange server 2013 and/or SQL experience a plus & Maintain network Security through proper configuration of VPN and Firewalls.