USMAN DIL MUHAMMAD
sales and collection
DUBAI
Summary of Career
1. Work with SME Remedial Team towards entire portfolio across the UAE.
2. Making reschedule proposal for SME accounts as per customer requirement with in bank policies.
3. Primary responsibilities are to call out clients on an assigned allocation list and getting results.
4. Conducting Field visits to non-contactable customers, maintain the reports.
5. Updating Central bank rating system for delinquent customers.
6. Ensured to comply with the banks policies when during the entire collection process, including contacting by phone, in-person, and finally collection of money owed.
7. Identified areas of the debt collection process that needed improvement and implemented adjustments accordingly.
8. Tracked the rate of success of the entire process and reported the same with senior management.
9. Negotiated payment arrangements with defaulters and followed up to make sure the payments are made.
10. Handling credit card portfolio.
Experience as Sales Executive (Personal Finance) DEC 2011 – DEC 2012
National Bank of Abu Dhabi
01 December 2011
01 December 2012
Primary responsibilities are to sell Conventional and Islamic Retail Asset Products - Business Loan (SME), Personal Loan/Finance (Expats & UAE Locals), Credit Card and Account Opening.
Experience as Sales Executive
National Bank of Abu Dhabi
01 October 2013
30 June 2014
Primary responsibilities are to sell Personal Loan/Finance (Expats & UAE Locals), Credit Card and Account Opening.
Experience as – Collection Officer (Retail): JULY 2014 – Present
Al Hilal Group
01 July 2014
19 August 2019
A Collection Officer with strong business intellect, a remarkable 7 years’ experience,
Master 01 December 2010
MBA (marketing)Bachelor 31 March 2009
BACHELOR IN COMMERCE