Deepak Pradhan
Commercial Lending cum Customer service
Kolkata
Summary of Career
1. A competent professional with overall 10 years of experience in Operations, Customer Service, Credit servicing/settlements, loan maintenance, repayments, collections & reconciliations.
2. Handle day to day funds drawdown, opening of loan accounts. Pre checks like FATCA etc.
3. Constant communication with Relationship Managers (written/verbal) to ensure that the credit applications are in line with the Credit Policies.
4. Well versed with Credit Operations like preparation of Facility Offer Letters, Transfer of funds, dealing with Overdraft, Commercial mortgage loan, trade products and Credit cards collection and settlements, disbursement of fund,Drawdown, rollovers of loans, Prepayment, collection of fees, break cost caculation, loan payout etc.
5. Managing SLA tasks within the team, assigning the task to operators.
6. Handling security documents for commercial and corporate customers for the facilities like demand loan, letters of credit, term loans, releasing limits, etc.
7. Attending regular calls with clients based in UK.
8. managing Syndicated and bilateral loans, loans investigation, payments, preparing Telegraphic transfer form, Collection of commitment and Line fees, Rollovers of loans, Fees collection, Fees and Loan Investigations, calculating Break Cost & Payout figures
9. Reconciling on a daily basis all pending transactions, Sending transaction report to onshore team for validation on a daily basis, Coaching and leading new joiners with process. Allocate tasks etc.
10. Collection of Commitment fees and Line fees.
Experience as Credit Executive
HSBC
24 May 2012
08 August 2019
? Currently managing Syndicated and bilateral loans, loans investigation, payments, preparing Telegraphic transfer form,
Collection of commitment and Line fees, Rollovers of loans, Fees collection, Fees and Loan Investigations, calculating
Break Cost & Payout figures.
? Collection of Commitment fees and Line fees.
? Disbursement of Loans after validating that proper due diligence checks has been undertaken by the Relationship
Manager.
? Client on boarding checks etc.
? Reconciling on a daily basis all pending transactions.
? Sending transaction report to onshore team for validation on a daily basis.
? Coaching and leading new joiners with process. Allocate tasks etc.
? Managing SLA on a daily basis especially during month end.
Experience as Senior Associate
Wipro Bpo
09 February 2009
08 August 2019
My day to day work involved handling calls from Customer based in UK.
? Dealing with Internet related queries (Broadband and Narrowband).
? Resolving issues in connection and helping with email setup technical issues.
? Floor walked for new joiners and trained through buddy up call.
? Handled emails process by resolving queries via emails.
Bachelor 01 August 2008
Commerce graduate