Amir
IT Engineer
Dubai
Summary of Career
1. Extensive experience in torubleshooting systems, networks
2. L1, L2 & L3 Support for numerous clients
3. Experitise in Windows Server 2016 & 2012, Hyper V, Vsphere 6.0
4. Trained users and junior IT staff for basic troubleshooting
5. Configuration and installation routers, switches, firewall, server, Storage and ESX Server
6. Resolved office 365 and G suite various issues for clients which includes but not limited to email delivery and receiving issues, setup google suite apps, email migration to office 365/g suite, changing primary domain to office 365/g suite.
7. Configured antivirus software and backup solution to fully protect IT environment
8. Served as IT infrastructure manager and led team in numerous design and analysis phases and ensures infrastructure (LAN, WAN & Software) is aligned with respect to enterprise technology needs and goals.
9. Implemented Microsoft windows 2012 infrastructure, configured and managed AD, Exchange 2010, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
10. Established and developed policies, procedures and process formulation at group level according to the ISO 27001 Standards to optimize processes, controls, functions.
Experience as IT Administrator
Al Nwilati Chartered Accountants
17 September 2016
17 July 2014
Implemented and deployed hyper v 2012 infrastructure and migrated various server roles to the other VMs which includes active directory services, DNS and DHCP server.
• Logged and kept records of customer/employee queries.
• User Support included but not limited to Microsoft Office 2007 /2010/2013, Microsoft office 365 Exchange 2003/2007/2010, SQL Server 2008 products, Outlook 2010, Word, Excel, Access, Internet Explorer, Windows XP, Win OS 7, Windows server 2008, desktops, laptops, printers, HP & Cisco Switches, Sonicwall & Fortinet Firewall.
• Initiated and implemented numerous software applications like document management system, team collaboration software, Video conferencing, Attendance system, Finger print reader & door access control, Fleet management system, Quick book inventory.
• Established and developed policies, procedures and process formulation at group level according to the ISO 27001 Standards to optimize processes, controls, functions.
• Monitored KPIs on incumbent partners to ensure services are delivered according to the agreed standards.
• Reduced travelling expenses by around 19% by implementing corporate video conferencing along with meeting room’s solution to various branches across the globe.
• Increased 20% delivery response, 12% improvement in task execution and 10% reduction in operational cost by implementing fleet management system for all vehicles.
• Designed and deployed firewall to address the security issues across the globe and develop site to site VPN for the enterprise resource sharing.
• Established and directed strategic long term goals, budgets, policies and procedures for the IT department to meet the business objectives.
• Documented all servers and network problems and other unusual event details.
• Monitored all systems and servers event log to be proactive and ensured maximum uptime.
• Conducted regular audits to ensure all frameworks and processes were working properly, efficiently and in accordance with SECPE (regulatory and standards)
• Upgraded and replaced 1g network to 10g network to cater for more than 500 users in 15 remote locations.
• Implemented Exchange Server 2010, domain controller, Backup domain controller, ISA Server 2006, Myna Voice Recording System.
• Saved 1 million in the two years by renegotiating vendor’s contracts and implemented document management system in entire Group.
• Implemented Cisco 2600 Series switches between branch offices, and managed the Cisco VoIP network.
• Coordinated with the CFO, CEO and business unit managers to ensure IT mapping with the business objectives and technology objectives.
• Performed Cloning, deploying VMs to template, Templates to VMs, VMotion.
• Deployed and implemented the different roles in the Microsoft exchange environment: Edge transport, Mailbox, CAS array, Hub transport and unified messaging.
• Implemented GPO for various OUs and configured package deployment through Group policy.
Experience as IT Senior Engineer
02 February 2017
19 September 2018
Served as Microsoft desktop (Windows 10, 8, 7) support engineer to quickly address complex issues.
• Investigated various issues revealed at customer site that included but not limited to replacement of routers, switches and alleviated performance issues for network, servers and systems.
• Resolved office 365 and G suite various issues for clients which includes but not limited to email delivery and receiving issues, setup google suite apps, email migration to office 365/g suite, changing primary domain to office 365/g suite.
• Configured antivirus software and backup solution to fully protect IT environment.
• Served as IT infrastructure manager and led team in numerous design and analysis phases and ensures infrastructure (LAN, WAN & Software) is aligned with respect to enterprise technology needs and goals.
• Implemented Microsoft windows 2012 infrastructure, configured and managed AD, Exchange 2010, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.
• Established, directed and designed help desk department and gathered requirements for CRM to cater the user complaints requests.
Master 16 May 2024
Computer science, Major system information system and distributed networks