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Asif Iqbal

IT Support Engineer
Muscat

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Skills

IT Support Enginner MAC OS Windows OS Office 365 CCNA CCNP

Experience
10 Years
U.A.E Experience
--
Industry
Information Technology
Nationality
Pakistan
Visa status
Not Applicable
Qualification
Bachelor - BCS –Bachelor in Computer Science
Driving License: Uae - Oman

Other Matching Titles/Position

Industry Titles

Information Technology

Summary of Career

1. More than 10+ Years work experience as IT Administrator, IT Support Engineer, & Network Support in UAE, Oman and Pakistan

2. Certification : CCNA, CCNP, MCSA

3. Provide Technical Support to user, Installation & Maintenance of PC’s/Laptops/IMac/Mac book pro with variety of operating system (Windows & Macs), Office 365, troubleshoot, diagnosis & resolution including root cause analysis.

4. Manage LAN Network, client side VPN, network switches, Printers.

5. Active Directory and LAPS for User’s accounts management.

6. Printer management HP, Xerox, Canon

7. Using Manage Engine Service Desk, Help Desk, Spice Works for Help Desk Tickets and Asset Management

8. Mobile Devices Management using the software, MDM, RAMCO (Attendance System), Everka.

9. Provide support in news paper applications Saxo(Mediaware), fotostation and others application.

10. Managing Hikvision CCTV (DVR/NVR & Cameras) and Weighing system (Connectivity Through Tablet between Dimma & Baron weighing System).

Work Experience (Employment History)

Experience as Computer Engineer

Employer

Wipro Limited
From

26 November 2012
To

31 December 2017
Detail

Project Abu Dhabi Media Company
Location Abu Dhabi, UAE
Designation IT Support Engineer
Description .? Provide Technical Support in TV/Radio Site and in Ittihad/The National Newspaper site.
? Provide support in The National news paper applications Saxo(Mediaware), fotostation and others application.
? Monitors Newspaper Publication workflow from initial News feeds till production.
? Manage LAN Installation/Configuration/Support and troubleshooting.
Installation and support VPN (Pulse Secure), Antivirus (Symantec), Network Printers, IP Phone.
? Using Manage Engine for Help Desk Tickets and Asset Management.
? Provide Technical Support to user, Installation & Maintenance of PC’s/Laptops/IMac/Mac book pro with variety of operating system (Windows & Macs), troubleshoot, diagnosis & resolution including root cause analysis.
? Manage, configure and troubleshoot Xerox Printers.

Experience as IT Officer

Employer

Al Qudra Holding
From

22 January 2018
To

12 February 2019
Detail

? Provide Technical Support to all subsidiaries (AQRE,AAFREE,AQFM,QScape) in –UAE and remote support outside UAE.
? Provide Technical Support to user, Installation & Maintenance of PC’s/Laptops/IMac/Mac book pro with variety of operating system (Windows & Macs), troubleshoot, diagnosis & resolution including root cause analysis.
? Maintain and manage all IT Assets through Spice works and manually including renew contracts and licenses,
? Manage LAN Network, client side VPN, network switches, IP telephone system.

Experience as IT Officer

Employer

Averda Waste Management LLC
From

12 March 2019
To
Detail

? Provide Technical Support to all region (Muscat, Dhakhiliya, Dhofar) in –Oman. 3 Offices and 13 Transfer Stations.
? Provide Technical Support to user, Installation & Maintenance of PC’s/Laptops/IMac/Mac book pro with variety of operating system (Windows & Macs), Office 365, One Drive, troubleshoot, diagnosis & resolution including root cause analysis.
? Active Directory and LAPS for User’s accounts management.
? Managing Hikvision CCTV (DVR/NVR & Cameras) and Weighbridge system.
? Mobile Devices Management, MDM, RAMCO (Attendance System),
? Weighing system (Connectivity Through Tablet between Dimma & Baron weighing System).
? Manage LAN Network, client side VPN, network switches, Printers.