Bensam Gnanadhas
IT Infrastructure Manager / Senior System Administrator / IT Architect
Chennai
Summary of Career
1. Deployment and Administration of Windows Server 2012 R2, configuration of Active Directory, DNS, DHCP, Sites & Services, Domain Trust Relationship, Group Policies Management, DFS Management, WSUS, ADFS and Windows Deployment Service.
2. Office 365 Administration of Users, Shared Mailboxes, Resources, Security and Distribution Groups, Licenses, eDiscovery Management, Manage SharePoint Sites and Security.
3. Deploy VMWare ESXi virtualization Infrastructure for High Availability Cluster using Dell VRTX and PowerEdge Server hardware.
4. Develop policies, guidelines and standards for the administration and management of systems.
5. Application management and deployments using Microsoft Intune, Manage Devices enrolments and devices groups, administration of Windows Update and Endpoint Protection policies in Microsoft Intune.
6. Configuration and management of Firewall Appliances such as Cisco ASA 5505 / 5506 / 5510 and Riverbed SteelConnect SDI-130.
7. Deploy Antivirus Protection and Security from virus and malwares using Symantec Endpoint Protection (SEPM) for Servers and manage virus definition updates.
8. Manage vendors in accordance with agreed SLA’s and ensure adherence to policies.
9. Manage asset lifecycle, software licenses, subscriptions and adherence to compliance
10. Provide 3rd level technical support for systems and manage escalation to vendors as required.
Experience as System Engineer
HSBC BANK
01 February 2008
31 March 2010
Server Administration:
Accountable for installation, configuration, maintenance and administration of Windows Servers and application servers like Lotus Domino, SMS, SCOM, SQL Server, provide server operating system level support. Perform verified updates and patches installation, system monitoring of availability and integrity. Develop and maintain installation, configuration, and operational documentation.
Blackberry Administration:
Accountable for Administration of BES Server, user account management, IT policy management, Device configuration management and Domino service monitoring. Process Blackberry device requests, troubleshoot and resolve technical issues with devices.
Experience as IT Manager
Palladium International Pty Ltd
17 May 2010
08 May 2019
Global Domain Architect: Define, configure, manage services like Domain Forest, Active Directory, Group Policies, DNS, DHCP, Domain Trust Relationship, DFS Management, WSUS, ADFS and WDS.
Lead the Europe, Middle East and Africa (EMEA) IT team including IT Managers within projects.
Manage IT for 30+ large, cross-functional projects across the region with public sector organizations, donors including UK DFID, USAID, AU DFAT and range of civil society organizations operating in more than 28 countries.
Technically manage the performance of project IT managers in different projects, provide 3rd level technical support for the Global Systems and manage escalation to vendors as required.
Define specifications for IT infrastructure setup such as hardware and software of servers, storage and networking, plan and oversee the deployments within the EMEA region.
Strategic planning to align the company’s IT standards to business requirements and allow growth.
Maintain up-to-date awareness of industry developments and best practices in related information systems, ensuring that the systems in place are maintained in the most current state, avoiding obsolescence.
Manage vendors in accordance with agreed SLA’s and ensure adherence to ICT policies.
Bachelor 01 July 1995
Bachelor of Engineering (Electronics & Communication) Adichunchanagiri Institute of Technology (Affiliated to Kuvempu University), Chikmangalur, Karnataka, India