Experience as IT Support Engineer

• Employer

  First Abu Dhabi Bank

• From

  30 November 2018

• To

  30 April 2019

• Detail

  ? Played an Integral role in FAB Integration and Migration projects
  ? Using HP Service Manager for Interaction and incident management, Resolving technical issues within SLA
  ? Accountable for testing and troubleshooting banking applications such as Globus T24, ICCS, BPMS etc.
  ? Monitoring and effectively handling IT issues related in banking environments
  ? Managing and maintaining all computer systems, also troubleshooting network issues for smooth operations
  ? Migrating users and PCs to new Domain including their mail boxes and reconfiguring outlook with new mail server
  ? Configure Email account ,Import And Export Old Emails
  ? Part of OS Migration Team
  ? Support Office365
  ? Coordinating and Dealing with Network, Avaya and Application team for their respective maintenance activities
  ? Provided required support and assistance in managing various applications while assuring no downtime due to IT problems. Installed various banking and supporting applications what are required in the organization
  ? Installed, maintained, repaired and troubleshoot various equipment (such as ICCS cheque scanner) in addition to providing necessary technical support
  ? Giving training to users on applications which are available on application portal and Citrix
  ? Configuring and troubleshooting all in one network Printers and print server
  ? Pulse secure VPN Client Application Installation