Jannat Azeem Gill
(Job Seeker - Active)
Customer engagement, marketing professional
Abu Dhabi
Summary of Career
1. A business Administration Professional with over six years of methodical expertise in administration systems for prominent organizations.
2. Results oriented and people focused with excellent communication skills and up to date on the latest information technology office systems.
3. Proven in customer service and customer engagement initiatives and empathic in communication with a powerful blend of resilience, problem solving, negotiating, business development, influencing, and analytical reasoning, confident cross functional worker who self-regulates.
4. Built strong company internal & external communication network between the marketing teams & tutors and within other social media platforms for promotion cooperation.
5. Coordinated and supported the marketing team with planning, implementing, and monitoring marketing campaigns.
6. Organized marketing events such as online webinar tutoring events.
7. Generate leads through advertisements and help with the conversions of potentials.
8. Received customer recognition and appreciation on the company's social media account, supporting with brand image.
9. Completed Data governance and deep dive analysis to ensure accuracy of documentation used for legislative purposes.
10. • Organized a variety of events, festivals and activities, that included coordination of pre and post marketing and feedback loops, along with directing multiple stake holders.
Experience as HUMAN RESOURCE ASSISTANT
Bin Hamoodah Automotive
01 July 2013
01 July 2014
Maintain complex records and files including confidential material, prepared checklists, handle confidential employee files, filing of documents, prepare invoices, created daily task sheet, and liaised with Public Relations department for govt applications.
• Completed Data governance and deep dive analysis to ensure accuracy of documentation used for legislative purposes.
• Devised and communicated & collaborated with 17 sister companies & prepare the attendance report of employees every month & forward to Accounts department, driving timely payroll decisions.
Experience as Marketing Specialist
14 August 2019
To date
Responsible for developing marketing programs to deliver materials to reach customers through various communication channels.
• Operate, design, and analyse the official social media pages and website which has increased the number of visitors and overall responsiveness.
• Organize marketing events such as online webinar tutoring events.
• Coordinate and support the marketing team with planning, implementing, and monitoring marketing campaigns.
• Generate leads through advertisements and help with the conversions of potentials.
• Built strong company internal & external communication network between the marketing teams & tutors and within other social media platforms for promotion cooperation.
Experience as Customer Service Officer
First Abu Dhabi Bank
22 September 2014
23 January 2019
First customer point for all customer queries strategically placed to ensure 100% customer satisfaction through all forms of customer contact in the offline and online space. Route caused complex product problems and supported management and advised customers of outcomes.
Bachelor 01 December 2018
Business Administration, concentration: ManagementOther 06 September 2015
Associate degree in Business Administration - Major: Human Resource Management