Asraf Khan
Assistant Team Leader
Mumbai
Summary of Career
1. Coordinating office activities and operations to secure efficiency and compliance to company policies.
2. Supervising team and dividing responsibilities to ensure performance.
3. Handling external or internal correspondence
4. Organizing, arranging and coordinating meetings.
5. Team Management
6. Process Management
7. Managing task on ERP and CRM
8. Create and update records and databases with personnel, financial and other data.
9. Prepare and submit timely reports.
10. Assist colleagues whenever necessary.
Experience as Senior Customer Service Executive
Intelenet Global Services
26 November 2013
30 June 2015
Client:-
Lumo Energy
Roles:-
Handling back-end operations:
> Creating new accounts of the customers.
> Validating and updating existing customer details.
> Allotting and updating concession to the customers on bills.
> Order entry for services to the clients.
Reporting:
> Creating a day to day work report.
> Creating a sales report.
Experience as Subject Matter Expert
Powerweave
16 September 2015
15 December 2017
Client:-
Hit Promotional Products
Roles:-
Operations assistant:
> Assisting team lead and manager in day to operations.
> Verifying purchase orders and assigning it to the team as per required skills & priority for order processing.
> Handle & solve queries of the team members for better output.
> Handle email correspondence from customers and across different teams.
Planning and execution:
> As subject matter expert, had to constantly involve in identifying potential problems and opportunities in business and tackle or use them skillfully.
> Have been able to able to increase productivity by 50%.
> Have implemented policies like a split shift for extending the working window.
> Train team member to be multi-skilled for maximum output.
> Followed root-cause analysis method to improve quality in day to day work.
Training:
> Train new team members on a day to day operational activities.
> Conduct refresher training to make sure work is done more accurately.
> Update process changes and giving feedback on performance.
Reporting:
> Maintaining work records.
> Creating a day to day operational reports.
Experience as Assistant Team Leader
Addnectar Solutions Pvt. Ltd.
18 December 2017
18 April 2019
Client:-
Hit Promotional Products
Roles:-
Handling operations:
> Manage and handle operations for the smooth functioning of the organization.
> Verifying purchase orders and assigning it to the team as per required skills & priority for order processing.
> Handle & solve queries of the team members for better output.
> Handle email correspondence from customers and across different teams.
Planning and execution:
> Being part of the competitive market like promotional products, the client expects better productivity, quality, and
extended working window. Have planned and executed policies keeping client and team at ease.
> Have implemented policies like a split shift for extending the working window.
> Train team member to be multi-skilled for maximum output.
> Followed root-cause analysis method to improve quality in day to day work.
Training:
> Train new team members on a day to day operational activities.
> Conduct refresher training to make sure work is done more accurately.
> Update process changes and giving feedback on performance.
Reporting:
> Maintaining work records.
> Creating a day to day operational reports.
Bachelor 01 June 2020
I'm a third year undergraduate in commerce. Job is my current priority.