Experience as IT Support Engineer

• Employer

• From

  01 November 2016

• To

  01 April 2018

• Detail

  • Provided technical support / assistance to 50+ onsite users.
  • Deployment of Office 365
  • Research and Identify solutions to Software and Hardware issues for end users
  • Installation of LANs WANs using Cisco Router and Switch.
  • Setting up new user accounts
  • Created and deployed image to selected desktop computers.
  • Maintenance and monitoring of Computer Networks and Systems
  • Installing and configuring Computer Hardware’s, Software’s, Systems, Printers
  • Deployment of new workstations for Mac and Window users
  Project: Pakistan Medical Store, Gujranwala Pakistan
  
  • Setup a local Windows 2012 network for a small medical business with multiple printers and computers
  • Deploy and configuration of POS Systems
  • Handled SLA regarding their Printer and Scanner issues.
  

Experience as System/Network Administrator

• Employer

• From

  01 April 2018

• To

  01 April 2019

• Detail

  • Provided technical support/assistance to 70+ users onsite
  • Maintained and administered domain controllers and file and print servers
  • Resolved system issues through configurations and troubleshooting
  • Setup and assisted 3+ servers in a Windows 2012 environment. Maintained all DNS, DHCP and TCP/IP settings and upgrades.
  Project: Pepsi Co. Lahore Pakistan
  • Handled SLA Tickets regarding their Servers and Network
  • Installation and integration of 8-core processor for upgrading performance of one of the system
  • Purchased and replaced RAID card
  • Configured Domain Controller and DNS Server
  Project: Punjab Drug Testing Lab (PDTL) Lahore Pakistan
  • Deployment and configuration of multiple physical servers
  • Installation and configuration of VMware vSphere Hypervisor (ESXi) 6.5
  • Installed UPS to achieve 99.9% uptime across all servers
  • Installation and Licensing of Windows Server 2012
  • User maintenance/access in Active Directory
  Project: BBDO Lahore Pakistan
  • Deployment and installation of LANs WANs using Cisco Router and Cisco Switches.
  • Implemented Network using TCP/IP and Windows Server 2012 to link all PC's, Network Printers
  • Installation and configuration of Windows OS Server virtual machines
  • Installation and maintenance of Domain Controllers
  • Installation of Active Directory and Multiple OU’s
  

Experience as IT Support

• Employer

• From

  01 April 2019

• To

  15 July 2019

• Detail

  • Provided technical support/assistance to 30+ onsite and offsite users (remotely)
  • Replaced and deployed new workstations with Windows 10 Operating Systems.
  • Scanners, keyboard, mouse and other peripherals support
  • Installation/Support for Mac OS and Windows 10
  • Installation of AutoCAD, Adobe Photoshop and other software’s
  • Installation and maintenance of client’s workstations, backup and restore
  • Configuration and troubleshoot of Microsoft Outlook